The Field Service Podcast

In the latest Field Service Podcast, Sarah Pettigrew, Head of Service Delivery, Thales UK discusses the industry's growing concerns around an ageing workforce and what can be done to negate the knowledge lost when this demographic retires.

In the latest Field Service Podcast, Paul Joesbury, Commercial  Operations Director at Homeserve, suggests that technology including AI and Machine Learning will eventually negate the need for a trained engineer or technician.

In this episode, Field Service News Deputy Editor Mark Glover, speaks to Nick Frank, Co-Founder and Managing Partner at Si2 Partners about The Service Community, an independent, forward-thinking service members' group and its forthcoming event at Renishaw's HQ in Gloucestershire, UK.

In this episode, Field Service News Deputy Editor Mark Glover, speaks to CEO and Founder of Field Nation about the future of recruitment in service and why the gig economy will have more influence on the sector.

In this episode, Field Service News Deputy Editor Mark Glover, speaks to Christian Kowalkowski, author of Service Strategy in Action: A Practical Guide for Growing your B2B Service and Solution Business, about the challenges businesses can face when adapting to a servitization model having been used to the more traditional transactional framework.

In the latest Field Service Podcast, Cheryl Anne Sanderson, Operations Director at G4S FM UK and Ireland, discusses the struggle in attracting the next generation of technicians and engineers and suggests influence must come from the top of a business to change perceptions of those looking in who are considering a career in service.

In this episode of the Field Service Podcast, fieldservicenews.com Deputy Editor Mark Glover sits down to talk with Chris Ruff, CEO at Glympse, about why he sees autonomous vehicles as playing a significant role in the future of field service delivery and how all of this needs to be underpinned by robust and efficient location-based services focused technology. 

In this episode of the Field Service Podcast, fieldservicenews.com Deputy Editor Mark Glover sits down with Martin Summerhayes, and explains why we need to approach sector in a different way to become an attractive sector for young people to enter. He also recalls his first role in service in the mid-1980s and why employee wellbeing is paramount to delivering great customer service.

The digitalisation of spare parts management is becoming an increasingly important part of the field service spectrum and is set to be a key topic at both the Spare Parts Business Platform and the Spare Parts Summit being hosted in Stockholm and Warwick respectively this year. In advance of his presentation in Stockholm Florian Friz, Manager E-Commerce & Product Management, Global Spare Parts for Vanderlande spoke with Mark Glover, Deputy Editor, fieldservicenews.com to tell us how they are tackling this important challenge. 

In this episode of the Field Service Podcast, fieldservicenews.com Deputy Editor Mark Glover discusses the potential of 3D printing in terms of service supply chain logistics and spare parts management for field service organisations with Atanu Chaudhury, Associate Professor, Operations and Supply Chain Management at Aalborg University, Copenhagen.