In the latest Field Service Podcast, Hilbrand Rustema from Noventum discusses the potential of Service Value Chain Optimisation, an idea he recently explored in an article for Field Service News.

In the latest episode of the Field Service Podcast Kris Oldland speaks to InfoMill's Jonathan Ralph.

Kris Oldland, Editor-in-Chief, Field Service News hosts with Gopinthan Krishna, Senior General Manager, Global Head, Infrastructure Alliances at Tata Consultancy Services as his guest as the two dive into the importance of data in field service including how much data is too much data and the importance of Machine Learning in getting actual insight out of the deluge of data you may be drowning in. 

The Field Service Podcast returns with a bang as Kris Olland Editor-in-Chief, Field Service News puts his deputy to the test by quizzing him on what he has learnt within the last twelve months when it comes to servitization - all in the presence of the true master of servitization - Prof. Tim Baines. 

Martin Summerhayes ponders service's evolution and plots where we are now and where we are headed.

For firms operating in the B2B sphere Customer Experience Management (CEM) can be a key differentiator in a competitive marketplace.

Chris Radetts from Liverpool University outlines some of the key dimensions in CEM that Managers need to understand.

Tilak Kasturi is the CEO and Founder of Predii, an AI software company whose platform enables predictive repair and maintenance for complex equipment.

We got Tilak on to the Field Service Podcast to discuss the origins of Predii, the importance of proof of concept and how his time in radiation oncology big-data is shaping his current project.

With the boundaries of consumer and rugged becoming more blurred, we spoke to Mike Pullon, CEO and Founder of Varlink - an outfit that distributes specialist rugged devices - if high-street phones and tablets will ever replace their rugged counterparts?

Manufacturers often stay too close to business as usual (predictive maintenance and new pricing models, for example) and hardly innovate their business model. In the latest Field Service Podcast moreMomentum's Jan van Veen discusses why manufacturers need to embrace servitization and digitalisation or risk falling behind to their competitors.

Long-time Field Service News' contributor Bill Pollock is the guest in this edition of the Field Service Podcast. Among many threads of discussion, Bill ponders the role of Senior Management in technology adoption suggesting that for excellence to thrive it has to come from the top down.