The Field Service Podcast

As part of a documentary on the Rise of the Blended Workforce, Kris Oldland, Editor-in-Chief, Field Service News, interviewed Doug Lacy, CEO, Pivital, about how his organisation have embraced using a mix of internal and third-party labour.

Whilst much of the interview made it into the documentary, there was still a lot of insight that we were unable to bring into the final film.

However, to leave no insight and knowledge on the cutting room floor, Doug kindly agreed to let us publish the interview in full here on the Field Service Podcast. Enjoy! 

Kris Oldland, Editor-in-Chief, Field Service News talks to Patrick Jansen of VBR Turbines about why they felt the need to invest in an IoT solution, why they are embracing remote assistance and how they've got a surplus of waiting recruits for roles despite cutting all traditional recruitment spend entirely. 

A Field Service News' favourite, Cheryl-Anne Sanderson, joins Mark Glover for our latest podcast bringing ideas around networking, perception and nurturing young talent. 

Kris Oldland, Field Service News, Editor-in-Chief, returns to the host's chair of the Field Service Podcast and welcomes Rich Agostinelli, CEO of ByBox to the podcast for the first time as the two discuss overcoming the headache of last-mile service and how the societal wide drive towards sustainability is a very good thing for the field service industry at large. 

Regular Field Service News' contributor Jan van Veen says surrounding yourself with those on the same wavelength can foster high performance, innovation and change.

Ahead of Field Service Connect this year, being held 12 to 13 May in Windsor, UK, Becky Johnson, Content Director at WBR and curator of the speaker line-up joins us on the Field Service Podcast to give us a sneak preview of what delegates can expect this year.

Regular Field Service News contributor Michael Blumberg makes his debut on the Field Service Podcast and explains why firms should be embarking on a digital transformation journey.

Steve Zannos, Senior Director of Service at Elextrolux and FSN20 alumni shares his thoughts on service in the latest Field Service Podcast.

Paul Joesbury, Commercial Operations Director at Homeserve discusses the pitfalls and victories 'Uberizing' can bring to your firm.

In the latest Field Service Podcast, Analyst Bill Pollock says 2020 could be a big one for the service sector.