Kris Oldland, Editor-in-Chief, Field Service News talks to Simon Spriggs, Exel Computer Systems about the different needs and challenges faced by larger field service companies compared to their smaller or medium-sized peers... 

Kris Oldland, Editor-in-Chief, Field Service News talks with ClickSoftware's Tim Faulkner about a research project exploring trends in use of Cloud and Mobile within Field Service

Kris Oldland, Editor-in-Chief, Field Service News talks to Kevin McNally about how technologies such as Cloud, Mobile, Artificial Intelligence and IoT have enabled smaller companies to not only meet the service standards of their larger peers but in some instances exceed those standards...

Kris Oldland, Editor-in-Chief, Field Service News talks to Prof. Tim Baines about the recent Spring Servitization Conference and how the conversation around servitization is continuing to evolve as academia and industry come together to drive advanced services forwards...

Kris Oldland, Editor-in-Chief, Field Service News talks to New York Times and Wall St Journal bestseller, international speaker and all-round customer service guru Shep Hyken about six important steps companies must embrace if they are to deliver service excellence... 

Kevin McNally, Sales Director with Asolvi joins host Kris Oldland and offers his insight into why it is crucial that companies put together a Request for Proposal when looking to invest in a new field service management solution and gives us some key considerations that should be in our thoughts when creating the RFP document.