Stephanie Chung is a business coach, but is also known as the high-ticket sales closer. She works with businesses to increase their top-line sales through high-ticket selling, specifically, but as long as your business is not the cheapest in its space, she can help you. In this episode, Stephanie talks about how leadership communication is tied to sales, and what business owners should be doing to make more and better customers. Tune in for some tips you can apply to running your business to improve your sales overall and build better customer relationships!
Key Takeaways:
[:20] John introduces his guest for this episode — Stephanie
[1:05] Stephanie gives us her elevator pitch.
[1:40] Stephanie’s background is in selling private jets.
[2:30] The focus of selling shouldn’t be the cost, but rather the value.
[3:25] How do we reconcile the desire to race to the bottom in terms of price with trying to add value and justifying the value?
[6:00] The challenge of branding is talking to people in the way that they want to be talked to! Throwing money at it is not enough.
[7:34] Selling based on value rather than price also means you’ll have your client for a lot longer!
[8:15] How does Stephanie get new clients started on their journey?
[9:30] The sales process starts much earlier than when the salesperson starts talking to the client. There are so many steps before the end result.
[12:00] Stephanie’s website models everything a website should have — when she advises clients, it’s from experience.
[12:45] Who are some of Stephanie’s clients? What kind of successes has she had with them?
[15:14] The bigger your team, the more important constant communication with them is. They need to be sold on the idea of what they’re selling!
[18:08] A salesperson is so much more than just a salesperson — he brings in revenue, he’s the eyes and ears of the company, and the voice of the customer.
[19:50] Don’t just look for new business with brand new prospects. Look for new business within your existing customer base!
[21:39] There’s an idea of “bait” — your core offering should solve your customer’s biggest problem, but then you can expand to sell them other products.
[22:13] It’s important to meet people where they are.
[25:10] Every market has that stickiness — sell more things to the same clients by offering complementary products and services.
[30:10] Building a relationship is important in creating stickiness — initially, even more so than just getting the job done.
[31:27] It is important for everyone in the company to be familiar with the customer lifetime value of each client!
[34:23] What are some of the things that Stephanie sees as problems that need to be overcome in the sales arena?
[40:45] What are some books Stephanie recommends for someone starting out on a coaching journey?
[44:00] Different techniques and material are necessary, depending on where the client is.
[44:53] How does Stephanie reconcile weaknesses the client knows he has but shouldn’t work on, with the weaknesses that he should work on?
[50:04] What are some apps or technology that Stephanie uses? She doesn’t. Some advice — go back to the basics and try hand writing a note instead.
[53:30] John shares his experiences with private jets and how he was sold on the idea — it’s not about being pretentious, but about being home in time for dinner.
[57:14] Get a hold of Stephanie via her website, and sign up for her webinars too!
[57:43] Stephanie leaves us with some closing thoughts on human behavior and interaction — what people remember about you is how you made them feel, and getting clients to talk about themselves makes them feel good about themselves.
Mentioned in This Episode:
Financial Gravity
The Financial Gravity Podcast with John Pollock
Stephanie Chung
Interview Connections
Financial Gravity Podcast Episode 45: Justin Nabity — Start Early, Get in for the Long Haul
Dan Kennedy
What Got You Here Won’t Get You There, by Marshall Goldsmith
Brian Tracy
Steves Jobs, by Walter Isaacson
Herb Keller
Humans Are Underrated, by Geoff Colvin
Getmoreclientsandsales.com