Ned and I dive into how hiring will drive your business forward. Hire all-stars, develop them, and give them a reason to stay and they will reward you by building relationships with your members. Less staff churn leads to less member churn.

Andy Sweet (former CTO of ClubReady) and I discuss how AI can enhance a gym's ability to connect with their members. He sees a future in which smart technology makes our relationship with our gym significantly better. He's the man.

Troy has helped Fitness SF expand as their director of marketing over the last 4 years. We dipped our feet into unifying the customer experience, empowering staff to keep and develop them, and personalization at scale.

I sat down with Ashley Hiben of Basecamp Fitness. Basecamp is a rising star in the group fitness space and Ashley is in charge of onboarding members and employees at their SF location. She reduced new member churn by 10% by taking the extra steps to show her customers and team that she cares about them like family. She's an all star - hope you enjoy!

Alex Buffington (besides having a great fitness name) is the VP of Sales at Reunify - an industry leader in retention software. We chat about the future of retention and how data and a personal touch can increase a member's LTV.

Butch is the owner of Wreck Room CrossFit and Glen Burnie Fitness and Nutrition in Maryland. He's mastered systematizing his business and also has a great outlook on life and helping others.

Industry veteran Doug Holt dives into how to help your employees grow within your business. We also discuss the value of coaching, mentoring, and modeling fitness businesses after other industries.

Eric Malzone is elevating the fitness industry. He ran a gym for eight years then decided to sell it. He has two podcasts, a digital marketing agency, and runs mastermind groups. He's probably someone you want to listen to...

The Fitness Retention Podcast dives into how gyms keep their members, trainers keep their clients, and how bosses keep their best employees. Won't you join me?