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I am back, feeling good, and ironically talking a lot today about talking too much.
We have all been there. You are on a sales call, things are going well, and then the buyer pauses. Maybe they ask one more question. And something in you shifts, and you just start talking. And talking. And talking. You know it is happening, you can feel it, and you just cannot stop it. That word vomit moment that every single sales professional has experienced at least once, and if you say you have not, I do not believe you.
Here is what is actually happening in that moment. The instinct to explain more comes from a good place. We want clarity. But when we cross that line from explaining into over explaining, we do not create clarity. We create confusion. And a confused mind does not say yes.
When a buyer hesitates, they are rarely asking for more information. They are processing. They are almost there. But when you pile on more details and more justification, you make the decision feel heavier and more complex than it was a second ago. You shift from leading the conversation to convincing. And we all know what it feels like to be on the receiving end of that.
The move is simple but not always easy. Pause. Ask them what feels unclear, or what part of this feels biggest for you right now. Those two questions will do more for the conversation than any amount of re-explaining ever could. Let them give you the answer key.
Clarity does not come from adding more. It comes from removing the confusion. And you cannot remove it until you know where it is.
Let's go.
Connect with Mandy: Book a free consult: https://calendly.com/mandyminitello-consult/30min Grab the KPI Cheat Sheet: https://mandyminitello.kit.com/cheatsheet
By Mandy Minitello5
66 ratings
I am back, feeling good, and ironically talking a lot today about talking too much.
We have all been there. You are on a sales call, things are going well, and then the buyer pauses. Maybe they ask one more question. And something in you shifts, and you just start talking. And talking. And talking. You know it is happening, you can feel it, and you just cannot stop it. That word vomit moment that every single sales professional has experienced at least once, and if you say you have not, I do not believe you.
Here is what is actually happening in that moment. The instinct to explain more comes from a good place. We want clarity. But when we cross that line from explaining into over explaining, we do not create clarity. We create confusion. And a confused mind does not say yes.
When a buyer hesitates, they are rarely asking for more information. They are processing. They are almost there. But when you pile on more details and more justification, you make the decision feel heavier and more complex than it was a second ago. You shift from leading the conversation to convincing. And we all know what it feels like to be on the receiving end of that.
The move is simple but not always easy. Pause. Ask them what feels unclear, or what part of this feels biggest for you right now. Those two questions will do more for the conversation than any amount of re-explaining ever could. Let them give you the answer key.
Clarity does not come from adding more. It comes from removing the confusion. And you cannot remove it until you know where it is.
Let's go.
Connect with Mandy: Book a free consult: https://calendly.com/mandyminitello-consult/30min Grab the KPI Cheat Sheet: https://mandyminitello.kit.com/cheatsheet

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