Ben Lorica speaks with Helen Gu, CEO of InsightFinder AI and professor at North Carolina State University, about why reliability is becoming a central challenge for enterprise AI. They discuss AI incident response, monitoring agents in production, domain-specific small language models, causal inference for operational data, and why the “last 1%” of accuracy and reliability is often the hardest part of deploying AI systems. 

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Detailed show notes and transcript, can be found on The Data Exchange web site.