The High Performing Dental Team

In this episode, Sophia Dunkley discusses the importance of case acceptance and treatment planning in the dental industry. She emphasizes the transformative power of human connection and the role it plays in case acceptance. Sophia highlights three paramount systems: mastering case acceptance for increased profitability, effective communication and phone etiquette, and developing innovative approaches to team collaboration and empowerment. She stresses the need for proper verbal skills and training in answering phones, as well as creating a safe and empowering work environment for the team. Sophia encourages dental practices to focus on team collaboration and to have fun at work.

Takeaways:

➡️ Case acceptance is the nucleus of a dental practice and plays a crucial role in increasing profitability.

➡️ Effective communication and phone etiquette are essential in supporting case acceptance.

➡️ Proper verbal skills and training are necessary for answering phones and addressing patient inquiries.

➡️ Team collaboration and empowerment create a safe and motivating work environment.

➡️ Having fun at work and finding passion in what you do can reduce stress and improve job satisfaction.

Sophia Dunkley’s impact on the dental industry is remarkable. With over 25 years of dedication, she has redefined dental office culture, infusing them with a spirit of fun and empowerment. Her unique approach to case acceptance and treatment planning, emphasizing the transformative power of human connections, has made her a sought-after dental coach, consultant, speaker, and dental implant arch sales coach/trainer. Her process brings results with increased revenues and profitability. Sophia skillfully navigates patients from indecision to positive decision-making, a testament to her methodology and passion.

Reach out to Sophia directly at: https://thepracticenavigator.com/

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Dayna Johnson deep dives into the power of the Dentrix Perfect Day scheduling and the importance of scheduling in advance. She emphasizes the need for dental practices to design their own schedules based on their goals and preferences. Johnson introduces the concept of Perfect Day Scheduling, which provides a roadmap for the team to follow and helps them reach their production and new patient goals. She also highlights the importance of involving the team in the planning process to ensure successful execution. Overall, the episode provides valuable insights and strategies for designing an effective schedule.

Takeaways:

➡️ Annual planning is crucial for dental practices to map out their schedules in advance.

➡️ Designing a schedule that aligns with practice goals and preferences is essential.

➡️ Perfect Day Scheduling provides a roadmap for the team to follow and ensures productivity and efficiency.

➡️ Involving the team in the planning process increases their engagement and success in executing the schedule.

If you want Dayna's help in creating your ideal day, book a call with her today: https://calendly.com/dayna-johnson/discovery-call

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In today’s episode, Claire Dickinson and I dive into the critical topics of annual planning, the rising potential of AI in dental practices, and the undeniable benefits of outsourcing. Our conversation began with the importance of scheduling the annual planning sessions mid-year. This approach allows us to set clear goals, determine efficient schedules, and make accurate financial projections for the upcoming year. It's a proactive strategy that ensures we are prepared and can hit the ground running as the new year begins.

Takeaways:

➡️ Schedule annual planning sessions mid-year to set goals, determine schedules, and make financial projections for the upcoming year.

➡️ Consider the potential applications of AI in tasks such as insurance verification, clinical note documentation, and fee schedule comparison.

➡️Outsourcing certain administrative tasks to specialized companies can improve efficiency and reduce costs.

➡️ Maintain a focus on patient relationships and personalized care while leveraging AI and outsourcing.

➡️ Regularly review and analyze practice numbers to ensure accountability and success.

Contact Claire directly at: [email protected]

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Become a Dentrix Superuser: https://membership.novonee.com/membership-offers

Book a call with Dayna at: https://calendly.com/dayna-johnson/discovery-call

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In this conversation, Dayna wraps up the topics covered in the past three months, focusing on keeping schedules full and enhancing patient retention. She emphasizes the importance of working on reports like the unscheduled list, continuing care report, and treatment manager. Dayna highlights the consequences of not prioritizing these reports and encourages listeners to find time for them. She suggests implementing a better time management plan, including having an admin team huddle and allocating off-the-floor time for uninterrupted work. Dayna also discusses the importance of doing hard work and investing in team training and development.

Takeaways:

➡️ Working on reports like the unscheduled list, continuing care report, and treatment manager is critical for maintaining a full and productive schedule.

➡️ Ignoring these reports can have consequences for the profitability and overall health of the practice.

➡️ Implementing a better time management plan, including an admin team huddle and off-the-floor time, can help prioritize important tasks.

➡️ Doing hard work and investing in team training and development are essential for personal and practice growth.

Find more free resources at: novonee.com

Book a call with Dayna at: https://calendly.com/dayna-johnson/discovery-call

In this conversation, Dayna Johnson and Rita Zamora discuss social media strategies for dental practices. They cover three key areas: engagement, content strategy, and systems. Rita emphasizes the importance of engaging with other accounts on social media to build relationships and increase visibility. She also highlights the need for a content strategy that focuses on the procedures and services the practice wants to be known for. Finally, Rita discusses the value of having a system in place, including a content calendar and scheduling tool, to save time and ensure consistent posting.

Takeaways:

👉Engaging with other accounts on social media is crucial for building relationships and increasing visibility.

👉Having a content strategy that focuses on the procedures and services the practice wants to be known for is essential.

👉Implementing a system with a content calendar and scheduling tool can save time and ensure consistent posting.

👉Personalizing content and using original photos and videos is key to standing out and creating a unique brand presence.

Contact Rita directly at: https://connect90.com/

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In this episode, I discuss how the clinical team can help improve the closing rate for recommended treatment and scheduling patients. I emphasize the importance of having the necessary information and verbal skills to answer patient questions and address their concerns. I provide two options for documenting the diagnosis: using the procedure note or including it in the clinical note. Both options help the treatment coordinator provide accurate and timely information to patients, increasing the chances of scheduling treatment.

Takeaways:

👉Treatment planning and management is a team effort that involves both the clinical and admin teams.

👉Having the necessary information and verbal skills to answer patient questions is crucial for improving the closing rate.

👉Documenting the diagnosis in either the procedure note or clinical note helps the treatment coordinator provide accurate information to patients.

👉Consistency in documenting the diagnosis is important for easy access and reference.

Find other resources at: novonee.com

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Dayna deep dives into the Dentrix Treatment Manager Report, which is a powerful tool for filling the doctor's schedule and following up with patients who have unscheduled treatment. She explains how to generate the report, filter it by date and procedure codes, and customize the columns. Dayna also provides tips on making contacts with patients, checking for financial arrangements, and using the office journal for notes and reminders. The treatment manager report is a gold mine for enhancing case acceptance and increasing practice revenue.

Takeaways:

👉The treatment manager report is a powerful tool for filling the doctor's schedule and following up with patients who have unscheduled treatment.

👉Filter the report by date and procedure codes to narrow down the list of patients.

👉Use the office journal for making contact notes and setting reminders.

👉The treatment manager report is a gold mine for enhancing case acceptance and increasing practice revenue.

Book a call with Dayna and discuss a training and coaching program for your team: novonee.com

In this episode, Dayna interviews Ethan Ellsworth and Cairo Murphy, the co-founders of Stratus, a dental technology company. They discuss how AI can streamline dental practice workflows, particularly in insurance verification and claims processing. Ethan and Cairo share their background in dentistry and how their personal experiences led them to develop Stratus. They address common concerns and misconceptions about AI and explain how their AI bot works to fill out insurance forms. They also discuss the Dentrix integration and future plans for expanding into other areas of dental practice management.

Takeaways:

👉 AI can greatly improve workflow efficiency in dental practices, particularly in insurance verification and claims processing.

👉 Stratus offers an AI bot that can fill out insurance forms, saving time and reducing errors.

👉 The Dentrix integration allows for automatic patient data retrieval and verification.

👉 Using AI technology can free up time for dental team members to focus on more important tasks, such as patient care and revenue generation.

Book a free demo here: https://www.usestratus.com/novonee

Book a call with Dayna: novonee.com

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This conversation dives deeper into the topic of keeping your schedule full by discussing the continuing care list. Dayna explains the importance of the unscheduled list and how to remove patients from it if they haven't responded after three contacts. Dayna then introduces the concept of the continuing care list and discusses two types of lists within Dentrix software. The conversation emphasizes the need to run these lists within the practice management software to avoid issues with third-party automated systems. She also provides tips on reaching out to overdue patients and managing the continuing care system effectively.

Takeaways:

👉The unscheduled list is a valuable resource for keeping your schedule full and ensuring patients don't fall through the cracks.

👉Patients who haven't responded after three contacts should be removed from the unscheduled list.

👉The continuing care list in Dentrix software is essential for managing overdue patients and avoiding issues with third-party automated systems.

👉Running custom views and generating custom lists can help streamline the process of reaching out to overdue patients.

👉The continuing care system is the lifeblood of a dental practice and should be managed effectively to prevent patients from being missed.

Book a call with Dayna at novonee.com

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Dayna Johnson discusses the importance of tracking and improving the perio percentage in dental practices. She emphasizes the need for proper diagnostics and coding to accurately diagnose and treat periodontal disease. Dayna provides tips on how to calculate the perio percentage using your Dentrix software and suggests reaching out to local periodontists or hygiene coaches for further guidance.

Takeaways:

>Tracking the perio percentage is crucial for dental practices to ensure proper diagnosis and treatment of periodontal disease.

>Proper diagnostics, including perio charting and x-rays, are essential for accurate diagnosis.

>Coding procedures correctly is important to avoid insurance fraud and protect the doctor's license.

>Reach out to local periodontists or hygiene coaches for guidance and training on diagnosing and treating periodontal disease.

Book a free discovery call with Dayna if you want to learn more about optimizing your systems and software: novonee.com

Perio calculator tool: https://www.inspiredhygiene.com/periotool/

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