Local TV news producer and Millennial resident of the Bay Area Charles Guese provides insight on how his leisure travel experiences have been impacted throughout the pandemic. Charles shares his observations of various airports across the country and discusses what he believes can improve the passenger experience.

Phil Burke is in “The Hold Room” this week with Delia Chi and Neil Chatwood. Listen to what the Metropolitan Airports Commission Assistant Director of Customer Experience has to share about the Travel Confidently program and touchless technology.

Will terminals of the future be bigger? How can we improve the check-in process? Check out what Carolina Libardi, Principal Consultant with LeighFisher/Jacobs, thinks about these questions and other terminal planning topics in Episode 3 of The Hold Room!

Hear what Carlton Braley, retired Assistant Airport Director at Manchester-Boston Regional Airport, has to say about the COVID warriors and proactively planning for change.

Hear what Rick Lucas, Senior Project Manager at McFarland Johnson, has to say about traveling during the pandemic and his outlook of the coming year.

ACC is re-launching our podcast The Hold Room! Join us getting to know a few of our interviewees for this upcoming season.

T.J. and Roddy discuss changes to the airport development sector and the outlook for the future in this podcast

TJ and Colleen discuss plans and highlights for the upcoming ACC 41st Annual Conference & Exposition in Palm Springs, California.

TJ and Matt discuss the recent news in Washington on airport legislation and provide a short update on the upcoming ACC technical events.

ACC President TJ Schulz finds some time to talk with HMMH’s Mary Ellen Eagan in the Hold Room.