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In this episode of The Holy Shift Podcast, Corey Michael and Devin introduce the importance of building customer or client loyalty for long-term growth. They explain that businesses often focus on quick cash injections and acquiring new customers, but building customer loyalty is undervalued and critical for repeat buyers and referrals. They share four ways to build customer loyalty: personalizing interactions, consistently exceeding expectations, building an emotional connection, and being transparent.
Focus on building customer loyalty for long-term growth compared to quick cash injections or short-term growth strategies.
Importance of customer loyalty for repeat buyers, referrals, and the overall growth of a business.
Four ways to build customer loyalty: personalizing interactions, consistently exceeding expectations, building an emotional connection, and being transparent.
Back-end marketing and the importance of the customer experience in generating revenue from pre-existing clients or referrals.
The significance of people knowing, liking, and trusting a business in building customer loyalty.
Corey talks about the importance of making an emotional connection with customers and how they will make emotional decisions before logical ones
Using examples of dog walking or animal training, Corey emphasizes the importance of drawing customers in with a relatable emotional story before presenting a logical solution
Devin gives An example of giving personalized gifts to show appreciation in his own business
Building strong relationships can lead to repeat business and loyalty from clients
Transparency is important and people appreciate it.
Being transparent about the process can fascinate people and help them understand how you work.
Exceeding client expectations by going beyond what you promised is a way to build rapport with clients.
Sometimes, being real with clients about what's going on in your life can build emotional connections with them.
Sharing personal experiences with clients can help them connect with you on a deeper level.
Transparency can go a long way in building emotional connections and personalizing interactions with clients.
For service-based businesses, exceeding expectations can be as simple as quoting a longer timeline than you need.
By quoting a longer timeline, you can exceed clients' expectations by delivering the work faster than you promised.
Life happens, and it's important to be flexible and manage client expectations accordingly.