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In this episode, Peter, Shane, and Lee discuss their experiences in the pool industry, emphasizing the importance of customer service, open-mindedness, and the impact of attitude on business success. They share insights from their travels, highlighting the need for continuous learning and investment in staff training. The conversation also touches on the significance of maintaining a positive business culture and the repercussions of negative attitudes in the workplace.

takeaways

• Visiting pool shops can provide valuable insights.
• The pool industry has evolved significantly over the years.
• Investing in staff training is crucial for business growth.
• Customer service is a reflection of business leadership.
• Open-mindedness is essential for adapting to change.
• Negative attitudes can harm business reputation and culture.
• Building rapport with customers leads to better business outcomes.
• A positive attitude fosters a better work environment.
• Continuous learning is vital in a changing industry.
• Gratitude and respect are key to customer relationships.

Sound Bites

• "I love to see what other people do."
• "A fish rots from the head down."
• "What you put out, you get back."
• "Be nice."
• "Attitude of gratitude."

Chapters

00:00
Exploring Australia's Scenic Beauty

03:13
The Importance of Pool Shop Visits

06:09
Customer Service and Business Attitude

12:09
Open-Mindedness in Business

18:09
The Impact of Attitude on Business Success

23:55
Building a Positive Business Culture

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