Andrew Liptrot, Service Owner for AV and Workplace Technology at Haleon, shares how a global estate is moving from traditional video rooms to Microsoft Teams Rooms with clear standards, fewer components, and stronger operations.

• Four room archetypes to match business outcomes: Meet, Create, Engage, and Influence
• Consolidation on a lean set of components, with emphasis on reliability, supportability, and lifecycle
• Internal design capability, visual room design, and partner delivery against agreed standards
• Governance and service maturity across policies, SOPs, and continuous improvement
• Proactive monitoring and the push towards “self-healing” rooms at scale
• Broadening from room uptime to overall digital employee experience, including booking, signage, and workspace tools