How do you cultivate a friction-free buyer's experience?
I rap w/ Jason Fair from WireBuzz about this very topic. Do you still have 'Get a Quote' plastered all over your website?
- We discuss why you need to pivot to a frictionless, service-oriented experience to effectively acquire new customers.
- DYK -> 80% of buyer's research is already being done online
We then discuss, The Importance of Marketing & Why Businesses Need to Pivot
As a business, here is some food for thought:
- Downsizing your sales staff (really? yes!)
- Provide more resources to the marketing team
- Thinking differently about your Sales Reps: Instead of being just the closer, they become more of a consultant as a buyer journey seller
Then we get into the importance of Pricing Transparency on your Website.
- Good timing as I just went down a rabbit-hole to find pricing for various virtual conference platforms, and I was astounded at how many didn't have easy-to-find pricing variables on their website.
Great insights from Jason:
- 80% of your buyers' research is already being done online. If your pricing options aren't easily accessible, then they're bouncin' to your competitors.
- Presenting pricing options is an excellent opportunity to present your company's value proposition.
Finally, we talk about how sales experience helps marketers become more effective.
- Two Common Themes: "The Power of Listening" & "Buyers are in Control"
- Sales tip: 80/20 rule -> 80% should be spent listening to the prospects' needs/pain