Dan Gallagher is responsible for line management of Quality, Talent & Development within the insurance industry in the UK.
Dan marries talent development and quality processes to support his people. His diverse interests and background have lead him to incorporate unconventional L&D methods based on systems thinking and behavioral economics.
On this episode, we discussed:
Making Compliance Training Effective (1:06)
Offer more than just courses (3:33)
Linking Training and Quality Programs (9:06)
Purpose Measures Methods (11:51)
Systems Thinking (16:40)
Avoiding the checklist mentality with quality audits (28:23)
Resources to learn more about Systems Thinking (31:16)
Behavioral Economics (33:17)
How to use Behavioral Economics to nudge employee behavior (41:04)
Motivating employees with autonomy, mastery, and purpose (47:11)
Get to know Dan (52:45)Curated Systems Thinking Resources
“Thinking in Systems” by Donella Meadows
Russ Ackoff on YouTube
Systems Thinking Network on LinkedIn
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