The LexFactor

Lexicon Brand Manager Lauren Hoffmann and guest co-host Senior Public Relations and Communications Manager Randy Schorfheide host The LeXFactor Briefs, A Lawfully Good Podcast.

They are joined by Lexicon Graphic Design Specialist Brittany Ridler and Laura Morris to discuss a recent article that highlighted a reduced need for office space for law firms.

Amid COVID-19 and social distance guidelines around the country, law firms have had to make decisions regarding their office space and how they continue working environments, while keeping themselves, their attorneys, their legal staff, and their clients safe and healthy.

The panel discusses engaging in daily work in the legal industry amid the normalization of remote working.

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Lexicon Brand Manager Lauren Hoffmann and guest co-host Lexicon Senior Public Relations and Communications Manager Randy Schorfheide host The LeXFactor Briefs, A Lawfully Good Podcast.

In this episode, they discuss a recent news article about a law firm that eliminated staff positions, while opening a support services center. Ms. Hoffmann highlights the perception that exists within law firms regarding support staff and offers insight on the changing climate within the legal industry.

Mr. Schorfheide describes the opportunity for law firms to maximize profits and manage costs through the outsourcing of legal services.

The post Outsourcing Legal Services – The LeXFactor Briefs appeared first on Lexicon.

Lexicon Brand Manager Lauren Hoffmann and Chief Information Officer Brad Paubel host The LeXFactor, A Lawfully Good Podcast. In this episode, they are joined by Lexicon Senior Public Relations and Communications Manager Randy Schorfheide to discuss how law firms and the legal industry as a whole are learning to cope through the COVID-19 pandemic.

The panel highlights how important security is when working from home during this crisis and how vital virtual meetings and continued productivity is during this time.

Mr. Schorfheide describes the opportunity that law firms have, in acquiring the necessary information and infrastructure in order to host virtual consultations with clients. The panel also emphasizes the importance of etiquette when handling virtual calls, meetings, and consultations.

Mr. Paubel describes the differences involved in how smaller firms may navigate this process, as opposed to larger firms. He also recommends partnering with a legal services company that can take that task off of the firm’s plate.

The post Conducting Virtual Meetings During COVID-19 – The LeXFactor appeared first on Lexicon.

Lexicon Brand Manager Lauren Hoffmann and Chief Information Officer Brad Paubel host The LeXFactor Briefs, A Lawfully Good Podcast. In this episode, they are joined by Lexicon Senior Public Relations and Communications Manager Randy Schorfheide to discuss relevant news in the legal industry.

The panel discusses the ability for nonlawyers to purchase law firms and how that may drive more business-minded decisions in the legal industry.

They highlight how switching to legal industry requires time, patience, and the knowledge necessary about both the basics and nuances of the law and state regulations. They talk about how having a company, like ours at Lexicon, assisting in the transition can be beneficial.

Lauren highlights the importance of adapting correctly, if you are the smaller firm being purchased. They discuss the importance of knowing what your firm is worth, as well as what it could be worth, in order to gauge growth.

The post Nonlawyers and the Purchase of Law Firms – The LeXFactor Briefs appeared first on Lexicon.

Lexicon Brand Manager Lauren Hoffmann and Chief Information Officer Brad Paubel host The LeXFactor, A Lawfully Good Podcast. In this episode, they are joined by both Lexicon Director of Procurement and Asset Protection Chris Alexander and Lexicon Director of Facilities Mary Finkeldey to discuss facilities management in the legal industry.

Chris and Mary describe the roles and tasks that those in the facilities industry have and the benefits law firms enjoy when utilizing the facilities services of a company like Lexicon.

From a facilities perspective, they highlight the challenges that law firms face, depending on the size of the firm, number of staff members, and how many states, in which they may have locations.

Mary and Chris stress the best practices that law firms can use, in order to maximize their existing space or to find the best space for them. They emphasize the importance of utilizing data to make the best facilities-related decisions possible for a law firm.

The post Navigating Facilities Services in the Legal Industry – The LeXFactor appeared first on Lexicon.

Lexicon Brand Manager Lauren Hoffmann and Chief Information Officer Brad Paubel host The LeXFactor, A Lawfully Good Podcast. In this episode, they are joined by Lexicon Director of Procurement and Asset Protection Chris Alexander to discuss the business of procurement and asset management in the legal industry.

Acquiring and managing assets for law firms is more than just stocking notepads and paperclips. Chris talks about what procurement entails in the legal industry and how law firms trust legal service companies, like Lexicon, to make smart financial decisions with their purchases.

Chris describes the process of identifying the wants and needs of a law firm, in order to make the best purchasing decisions possible, as well as all of the intricacies of streamlining a supply chain of services catered specifically for the legal industry.

Chris highlights the procurement assessment process and describes how the COVID-19 pandemic has affected procurement, asset management, and supply chains that are necessary to maintain a safe work environment.

The post Dissecting Procurement and Asset Management in the Legal Industry – The LexFactor appeared first on Lexicon.

Lexicon Brand Manager Lauren Hoffmann and Chief Information Officer Brad Paubel host The LeXFactor, A Lawfully Good Podcast. In this episode, they are joined by Lexicon Director of Client Services Amanda Fowler to discuss account care and how utilizing these services can be an effective way of improving a firm’s billing.

Amanda explains that the account care team’s purpose and how it looks to collect outstanding accounts receivable before it becomes a collection’s issue. She highlights the importance of being direct with any accounts receivable problems and how law firms and their clients benefit from having these services.

Amanda describes how account care representatives pride themselves on knowing the ins and outs of the firm, their billing cycles, and any timelines or expectations associated with the firm.

She emphasizes the importance of the training that account care representatives have to undergo, in order to be there for the clients of the law firms, as they navigate the financial complexities of their personal situations.

The post Understanding Legal Billing – The LeXFactor appeared first on Lexicon.

Lexicon Brand Manager Lauren Hoffmann and Chief Information Officer Brad Paubel host The LeXFactor, A Lawfully Good Podcast. In this episode, they are joined by Lexicon Director of Client Services Amanda Fowler to discuss how employing a client contact team, like the one at Lexicon, can improve sales for your law firm.

A representative of the client contact team is the first voice from a firm that the client hears, and Amanda talks about how this representative can educate the caller and help them take steps to solving their legal issue.

Amanda explains how the client contact team can function as a call center for law firms, who wish to utilize their services, as well as how the Lexicon Virtual Receptionist works. She talks about how representatives within the team are divided, so that each pod of representatives knows the ins and outs of the specific firm that they assist.

Amanda dives into the ins and outs of the metrics used by the client contact team, so that the law firm can make data-driven decisions. She highlights the onboarding process of law firms and how the client contact team learns about a new firm.

The post Answering the Call for Legal Services With Client Contact – The LeXFactor appeared first on Lexicon.

Lexicon Brand Manager Lauren Hoffmann and Chief Information Officer Brad Paubel host The LeX Factor, A Lawfully Good Podcast. In this episode, they are joined by Lexicon Director of Client Services Amanda Fowler to discuss how law firms can better manage their relationships with their clients.

Amanda describes her role, diving more into what client care services do as a soundboard to how clients feels about the case and their attorneys. She talks about being able to facilitate feedback from the client to the firm, offering service points of strength and weakness to the attorneys.

Amanda highlights the necessity of client care services and how it can act as a mediator in conflict resolution if one occurs during the process. She talks about the metrics and types of scores involved in determining client satisfaction.

She breaks down the ins and outs of how law firms can benefit from a legal services provider like Lexicon, in forging better attorney-client relationships and what can happen if attorneys attempt to do this all themselves.

The post Building Better Attorney-Client Relationships – The LeXFactor appeared first on Lexicon.

Lexicon Brand Manager Lauren Hoffman and Chief Information Officer Brad Paubel host The LeXFactor, A Lawfully Good Podcast. In this episode, they are joined by Lexicon Business Insight and Analytics Manager John Chwarzinski to discuss how law firms can make successful decisions by using data analytics.

John highlights ways that law firms can form data analytics strategies, in order to make smarter business decisions that will lead to higher profits and happier customers. He describes how law firms can begin structuring their data strategies, in order to develop effective data collection and storage methods.

John emphasizes how important having someone who is able to interrupt data is, so that decisions can be made based on the recommendations of a data analyst. He talks about how to make data actionable, as well as how data can impact financial forecasting.

The post Navigating Business Insights and Data Analytics for Your Law Firm – The LeXFactor appeared first on Lexicon.