Imagine a future where machines can listen to your conversations and provide you with dynamic, personalized feedback and guidance in real-time to get you to a better outcome.

Imagine no more. The future is now.

Now, some may say machines listening and analyzing to our conversations sounds creepy. However, when done right, it has tremendous potential for improving performance, whether it’s reducing risk, managing customer care, or identifying and maximizing your top performers.

On this episode I’m talking with Nancy Munro from Verbal Transactions about the way technology is enabling personalized guidance and feedback about the way we interact with others during our conversations.