The Malliard Report: Where the Paranormal Meets Pennsylvania Grit.

There are a handful of voices that have become staples and fan favorites in the Malliard repertoire. This week one of those voices returns, and it is none other than the Safety Doc himself David Perridon. A lot has happened since the last time David has been on, and he’s produced another amazing book. This episode is certainly a heavy one, with a lot of information to take in. So sit down, strap in, and get ready.
“David P. Perrodin, PhD, worked twelve years as a Director of Student Services before exiting the profession to focus exclusively on researching school safety and high-stakes decision-making in conjunction with his doctoral dissertation at the University of Wisconsin – Madison. As an expert in safety preparedness and response, Dr. Perrodin has presented on public television, in school districts and at school safety conferences. He has access to the top safety specialists in the industry and works collaboratively with this talented network to bring unparalleled services to clients. In 2016, he partnered with Pulitzer Prize winning author and producer David Obst to write and direct a script involving an intruder in an elementary school setting. Since 2003, David has been a core faculty member with Viterbo University’s Educational Leadership Department and instructs aspiring administrators on the nuances of pupil nondiscrimination and school safety.”
Finite faultage, information overload, and general human chaos, David unpacks a lot in this episode, and as usual is always amazing. To get more of David’s incredible work, make sure to head over to his website safetyphd.com where you can find his podcast, order his books, and contact him directly. For more on The Malliard Report, head over to malliard.com where all the past shows can be found, the live show happens every Tuesday night, you can land some awesome merch, and so much more. Remember to rate and subscribe through your podcasting app and reach out to Jim on all the social media platforms @malliard.  
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Call centers are one of the most unique experiences from both a consumer and employee standpoint. As a customer, we often feel the frustrations of long wait times, being helplessly passed around from department to department, having to tell our story six different times only to be met with the “…why are you calling in today…” As an employee, it can be equally frustrating: long and/or strange hours, poor management, high churn, lack of training, and at times what feels like a never-ending stream of angry customers on the other end of the line call after call after call. Neither scenario is exactly a win for either party and this has been the sort of mindset for decades. It sucks, we know it sucks, and that’s just the way that it is. But what if there was a different way? Modern approaches that could simplify the process and increase first call resolutions, make the job easier for the agents, and much more. This week on The Malliard Report, Jim welcomes a guest that is taking this task head-on. This week we welcome Thomas Laird to the show to discuss the future of AI use in call centers, managing floors better, NFTs, and much more.

“Tom Laird is the founder and CEO of award winning Expivia Interaction Marketing Group. Expivia is USA BPO omni-channel contact center located in the USA. Tom has 25 years of experience in all facets of contact center operations. Tom has the honor of being a member of the Nice inContact iCVC Board. The iCVC is a select group of Nice inContact customers selected to join as trusted advisors to help inContact validate ideas for new products and plans for future innovations. Prior to starting Expivia, Tom was the head of call center operations or a large BPO that specialized in financial services. Having this past know-how has given him the responsibility of running many service and sales programs for most of the largest 15 financial institutions the USA.”

Tom does a great job at peeling back the curtain and showing a sneak peek of what is on the other side of the phone call that we all too often dread. He also shares how the future could actually be brighter for the industry. You can find Tom’s book Advice From A Call Center Geek on major online retailers. To keep in the latest loop with The Malliard Report head over to malliard.com where there are past shows, the newsletter, merch, the live chat, and so much more. Remember to rate and subscribe through your favorite podcast app!

If you have been a listener to The Malliard Report for any length of time, you will certainly have heard of The Phillip K Dick Film Festival and now The New York Sci-Fi Film Fest. Well, it is that time of year again and on this episode of The Malliard Report Jim welcomes back long time, returning guest Daniel Abella to discuss this year’s festival, trends in film, and so much more.
“The New York Science fiction film festival is an alternative venue for independent Science fiction filmmakers to showcase their work. This is our first year for this event. The Philip K Dick festival, our sister festival, was founded by Dan Abella in 2012 as an outlet for independent Science fiction filmmakers to showcase their work. Daniel Abella is a science fiction film maker and producer. Some of his work includes the webisodes, THE SINGULARITY, THE MONTAUK PROJECT, THE MULDER CHRONICLES and the feature film, THE FINAL EQUATION. He is also the director and founder of the Philip K Dick festival Europe.”
As Daniel mentions in this episode, the quality of film seems to get better and better each year, and now with everything going on, there certainly is no shortage of “plausible” stories to be told. However, lately it does seem as though truth is stranger than fiction.
If you are interested in submitting a film for the festival, check out the website (newyorksci-fifilmfesival.com) for all the requirements, and if you are in the New York area, you try and catch a film or two.
For all the latest in The Malliard Report, make sure to head over to malliard.com. If you are catching a rebroadcast of this, we still love you, but you’re missing half the fun. Tune in live every Tuesday at 9 p.m. EST for the duck pond live chat where you can chat with other fans, the guest, and Jim. Remember to rate and subscribe on your favorite podcasting app, and connect with Jim on all social media platforms @malliard.  
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In an age where independent/self-made content is the mainstream, there is literally something for everyone, and a hundred other people doing the exact same thing, it is certainly a mountain of a challenge to gain any traction whatsoever. Now throw in the idea of doing said thing for more than a year with any sort of success. Impressive if that train is able to keep rolling with any steam for a second and maintain any sort of base following. We’ve all seen YouTubers come and go, other podcasts bottle rocket to the top and fizzle out after a few seasons leaving us searching for something else. However, every so often something comes along that is a game changer. This week we are talking about none other than our very own The Malliard Report.

This week on The Malliard Report, we celebrate and reflect on a major milestone; eleven years. It is a major achievement to stay with a company for more than a decade, but to maintain a fantastic podcast with engaging content, interesting guests, and a devout following of the best listeners out there is truly a feat that should be touted as a badge of honor. To reach this point has certainly been a journey and it really is with great anticipation we wait to see what the future holds. Thank you to everyone that has been a part of this journey for the long haul, those that are just jumping on to this wild train, everyone that has sat on the other side of the proverbial mic, those working behind the scenes, it truly would not happen without you.

Make sure you keep up with all of the latest with The Malliard Report by stopping by malliard.com for all the latest, newest and past shows, merch store, and live chat every Tuesday night at 9 p.m. EST. Remember to rate and subscribe through your favorite podcasting app and follow on social media! Here’s to the next decade!

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit themalliardreport.com

Every individual has something inside that drives them. A spark deep within that builds to a flame of personal achievement or passion. What it looks like, or the fuel behind it varies for each person, but the base behind it is all the same. This week on The Malliard Report Jim welcomes a guest that has a raging inferno inside and has overcome obstacles that very few will ever know. On this episode Jim welcomes Courtenay Turner to discuss her achievements, her philosophies, and what drives her.
“…Courtenay Turner was born with congenital rubella. Her mother had the German measles during first trimester of pregnancy. Some of the ramifications including but not limited to unilateral blindness, severe bilateral hearing impairment, hypotonia affecting the limbs, heart complications, asymmetrical bone development, stunted growth, for fine and graphic motor coordination and several other afflictions. Doctors told her parents the best they could hope was to find an institution to put her in for life. From the baby nurse who put her in a wet sandbox, to her grandfather building a balance beam and exercises that her mother developed, or childhood gymnastics and other individualized sports, Courtenay is a prime example of how movement is integral to development and healing! She attributes her ability to overcome lack of motion parallax depth perception, for vestibular sense, hypotonic muscles, and poor coordination to the movement practices she has emerged from infancy through adulthood. Shields to inspire others to find ways to inhabit their physical home and moving in ways that heal their mind, body, and spirit.”
Courtenay is truly an inspirational guest, and her story is certainly one worth hearing. Make sure to check out her podcast, see her story, and even get in touch with her over on her website courtenayturner.com. For the latest and greatest in Malliard news, make sure to head over to malliard.com where you can catch past shows, live shows every Tuesday at 9 p.m. EST, snag some merch and much more. Reach out to Jim on all social media platforms @malliard.
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This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit themalliardreport.com

Dealing with the passing of a loved one is one of those unfortunate occurrences that we all must face. Even more intimidating is the notion of having all our affairs in order when our time comes. Macabre? Yes, but statistically speaking you are one hundred percent likely to die. Now when that time comes, in addition to the grief that we have to go through, there is often the headache of dealing with estates, wills, financial holding transfers, the list goes on. Unless you are an expert and many different fields, navigating those tumultuous waters can be an incredibly daunting task. This week on The Malliard Report Jim welcomes a guest that deals specifically with this field and has made it his goal to try and make the process as easy as possible. This week Jim welcomes Robert (Bob) Kabacy to the show to discuss the many intricacies of being an estate lawyer, the beautiful Oregon coast, and about his time on stage with David Copperfield.

“Robert Kabacy has been a lawyer in the estate planning and wealth transfer industries for more than twenty-five years. He grew up in the small town of Canby, Oregon, where he was a competitive swimmer. He attended law school to pursue his passion of helping others navigate a complicated legal and tax world and has an uncanny ability to explain complicated concepts in an easy to understand format. About Me is a result of the passing of his mother and experiencing firsthand the difficulty of losing a loved one while navigating the mechanics that go with it. He enjoys reading, stage/parlor magic, and outdoor activities. He still swims almost daily (though no longer competitively).”

While one may not think of estate planning as the most exciting subject to talk about (thinking about our mortality is always a bit of a downer at times) Robert is a fantastic guest, and really explains how a very complicated event can be easily managed with the least amount of proverbial headache. If you are looking for one of the best estate planners in the game, you can reach out to Robert through his practice’s website kelrun.com. You can find his book on most online retailers. Make sure to keep up to date on all the latest with The Malliard Report over at malliard.com with past shows, merch, live chat every Tuesday night (9 P.M. EST) and remember to rate and subscribe through your favorite podcast app.

Unfortunately, it has only been over the last few years that a real and legitimate focus on mental health has made its way to the forefront of discussion. For ages, discussing one’s mental health was considered taboo, and heaven forbid if someone felt that they needed to seek out professional help. Thankfully in recent years, the awful stigma of searching out professional help, or even openly discussing mental health has significantly disappeared and has become a more mainstream topic. This week on The Malliard Report, Jim welcomes Crystal McFadden to the show, and Crystal is a fierce advocate for individual mental health and well-being.
A retired vet, licensed therapist, speaker, podcaster, and writer, Crystal has overcome her own hurtles in life to reach where she is today. Crystal uses her podcast and writings to reach out to individuals that may be looking for help, but might be unsure as to where they should turn. She describes her podcasts “…Life is tough, we all seek to be seen, heard, and validated of worth. That somehow this mess of a life would equate to meaning and purpose. These Crystal conversations offer you raw, growth-minded, life-breathing conversations to emphasize that you are not alone in your feelings or your journey. Each highlight resiliency traits, mental health education, and healthy coping strategies that are sure to resonate, encourage, and equip you to begin seeing there is magnificence is this mess of a journey.”
Crystal really is a champion for all, and is willing to help and encourage those that reach out to her. You can follow her on social media or through her website crystalmcfadden.com which also has links to her podcast. Stay up to date on all your Malliard needs by heading over to malliard.com where you can catch past shows, chat live every Tuesday night (9 P.M. EST) with other fans, purchase merch, and much more. Make sure to rate and subscribe through your favorite podcasting app, and follow Jim on all social media platforms @malliard.  
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In the summer of 2005, news headlines were dominated with the death of Pope John Paull II, Tony Blair winning a third term and the very strange case of Natalee Holloway. (So strange in fact, that a Malliard Report known Irish podcast featured an episode on it) Natalee went missing in Aruba after a high-school graduation trip, under very peculiar circumstances and her case was eventually closed in 2012 with no “official” explanation. The case has garnered the attention of many different true crime outlets, investigators, and today’s guest. This week Jim welcomes to the show psychic profiler and medium Carla Baron to the show.

“Carla became known throughout the globe for her real-life portrayal of a psychic crime fighter, starring in the hit TruTV (formally Court TV) series, “Haunting Evidence,” now in worldwide syndication. Ms. Baron appeared on several episodes of Biography’s “Dead Famous.” Her work as a psychic profiler was highlighted on ABC’s “Primetime,” and 20/20 for WE. MTV’s FEAR was Carla’s premiere foray into the paranormal, traveling all over the world on location, filming their documentary segments as official psychic for the haunting reality series. Today, Carla continues to work on cases that strike some sort of personal chord for her. Ms. Baron offers her assistance (pro bono) when accepting missing persons/ murder/ crime cases on an official basis.”

Carla is an exciting guest and certainly will be welcomed back so as to share the many experiences and insight that she has. To follow Carla or to reach out to her for your own session, head over to her website carlabaron.net. Remember that listening to The Malliard report is only a small portion of what is available. Head over to malliard.com where you will find past episodes, merch, the live chat every Tuesday night (9 PM EST) and so much more. Remember to rate and subscribe on your favorite podcast app!

The entrepreneurial spirit is what drives some of the most revered people in our modern history. Mix in with that a bit of grit, tenacity, and some warrior type ethos, and you absolutely have the recipe for success. This week on The Malliard Report, Jim welcomes Zachary Green to the show that has embodied that very hallmark. On this episode Zach and Jim jump into what it takes to establish yourself in the world, as military service member, as a first responder, as a businessman, and how to really make it yours.
“Zachary Green’s experiences in the Marine Corps shaped his destiny. His time in the military, then as a firefighter, gave him the resourcefulness, integrity and grit to become a highly successful entrepreneur. Taking risks, trusting himself and never letting go of his dreams drove him to create, produce, market and sell a product that saves lives. Zach lives in the Cincinnati suburb of Wyoming, Ohio with his wife and son. He is an elected member of the Wyoming City Council and was named Entrepreneur of the Year by the Ohio Chamber of Commerce and has testified in front of the US House of Representatives Small Business Committee. Zachary’s entrepreneurial journey has been featured on the front page of Yahoo.com and also covered by CNN, USA Today, CBS and many other major news outlets.”
Zach is truly an example of an individual that saw something that he wanted, and went for it. His determination has led him to being one of the leaders in the business world, and establishing him as an expert service member. You can order his book though his website warriorentrepreneurbook.com or through listentozach.com. For the latest updates on The Malliard Report, head over to malliard.com where you can catch the latest in show news, find past episodes, order merch, and much more. Connect with Jim on all the social media platforms, and remember to rate and subscribe through your favorite podcasting app.  
Learn more about your ad choices. Visit megaphone.fm/adchoices

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit themalliardreport.com

There are a handful of voices that have become staples and fan favorites in the Malliard repertoire. This week one of those voices returns, and it is none other than the Safety Doc himelf David Perridon. A lot has happened since the last time David has been on, and he’s produced another amazing book. This episode is certainly a heavy one, with a lot of information to take in. So sit down, strap in, and get ready.

“David P. Perrodin, PhD, worked twelve years as a Director of Student Services before exiting the profession to focus exclusively on researching school safety and high-stakes decision-making in conjunction with his doctoral dissertation at the University of Wisconsin – Madison. As an expert in safety preparedness and response, Dr. Perrodin has presented on public television, in school districts and at school safety conferences. He has access to the top safety specialists in the industry and works collaboratively with this talented network to bring unparalleled services to clients. In 2016, he partnered with Pulitzer Prize winning author and producer David Obst to write and direct a script involving an intruder in an elementary school setting. Since 2003, David has been a core faculty member with Viterbo University’s Educational Leadership Department and instructs aspiring administrators on the nuances of pupil nondiscrimination and school safety.”

Finite faultage, information overload, and general human chaos, David unpacks a lot in this episode, and as usual is always amazing. To get more of David’s incredible work, make sure to head over to his website safetyphd.com where you can find his podcast, order his books, and contact him directly. For more on The Malliard Report, head over to malliard.com where all the past shows can be found, the live show happens every Tuesday night, you can land some awesome merch, and so much more. Remember to rate and subscribe through your podcasting app and reach out to Jim on all the social media platforms @malliard.