Lucrecia Borgonovo is the Chief Talent and Organizational Effectiveness Officer at Mastercard, where she leads a global team focused on building a future-ready workforce. In this episode, Lucrecia shares how Mastercard evolved its culture through The Mastercard Way, a framework designed to connect 35,000 employees across 80 countries through shared behaviors and values. She discusses how the company embeds culture into leadership, performance, and talent systems, ensuring that principles like agility, candor, and inclusion come to life every day. Lucrecia also explores how artificial intelligence, continuous learning, and systemic thinking are shaping the future of talent and leadership at Mastercard.

Links

LinkedIn: https://www.linkedin.com/in/lucrecia-borgonovo-44225310/