Mike Lindstrom is an Author, Keynote Speaker and Communication Expert who was trained early in life by Tony Robbins on Psychology of Influence. Under the…

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The post How we Learn and Adapt to Change appeared first on Multifamily Innovation®.

About the Multifamily Innovation® Council:

The Multifamily Innovation® Council is the executive level membership organization that makes a difference in your bottom line, drives a better experience for your employees, and allows you an experience that keeps demand strong for your company. The council is uniquely positioned to focus on the intersection of Leadership, Technology, AI, and Innovation.

The Multifamily Innovation® Council is for Multifamily Business leaders who want to unlock value inside their organization so they can create better experiences and drive profitability inside their company.

To learn more or to join, visit https://multifamilyinnovation.com.

For more information and to engage with leaders shaping the future of multifamily innovation, visit https://multifamilyinnovation.com/.

Connect:
Multifamily Innovation® Council: https://multifamilyinnovation.com/
Patrick Antrim: https://www.linkedin.com/in/patrickantrim/

Mike Lindstrom is an Author, Keynote Speaker and Communication Expert who was trained early in life by Tony Robbins on Psychology of Influence. Under the Robbins organization, Mike worked as an Executive Coach for Fortune 500 Companies across North America becoming on of the youngest Executive Coaches in the Robbins Results Coaching Company.

He’s a straight shooting, passionate leader who went out on his own after seeing the client base swell to more than 5,000 professionals. His impressive client base reads like a “Who’s Who in Corporate America” with a list of corporate executives, professional athletes, celebrities and even teenagers seeking that next level.  Michael focuses on results and accountability. He appears on national and local media outlets like Fox News, CNN, Headline News to comment on topical issues.

In this show we discuss:

* How people learn and adopt new technologies and the process they take

* Quality of questions equals the quality of your life.

* Most people don't ask good questions of self. If you ask bad questions, you get bad answers.

* We talk to ourselves at 1,000 words per minute

* Learning takes practice and repitition

* Learning is about being exposed to certain things initially and then doing it consistently over time. Much like learning a language.

* Issue Rule Analysis Conclusion in how to approach solving problems.

* We have to unlearn some things. Mike's approach from shifting from logical legal approach to emotional learning and development.

* Introduction, body, conclusion. Tell me what you're going to tell me, tell me, tell me what you told me. The principles of learning

* Understand the level of fluency in the person you are working with and make sure they are aware of your fluency. Go back to the basics of communication.

* Most people don't immerse themselves into what they need to know. Most are not committed to mastery.

* Pattern recognition is very important to know how to issue spot, what to apply and develop solutions.

* The repetition aspect of pattern recognition is important. Begin putting yourself in fail safe situations that allow you to develop pattern recognition.

* Put yourself out of your comfort zone 10 times a week. Most people don't get the repetition that they need to develop pattern recognition. If you don't work for a leader that is placing you in these situations, do it yourself.

* How you encourage self awareness.

* The Awareness Model- Four steps

* Unconsciously Incompetent- You don't know that you don't know. If we become curious, we graduate to second level.

* Consciously Incompetent- You know that you don't know. Go study, do you homework and now you will know what you know.

* Consciously Competent- I know what I know.

* Unconsciously Incompetent - When you become fluent in your work and your pattern recognition is very high. You've immersed yourself in study.

* As a Multifamily Executive or leaders, we often apply our values to other leaders. We need to understand how people view their role. Creating intrinsic results. Ask questions. What ever you believe you're right. When you get people articulation in their own language patterns. We can't see our own blind spots. When people articulate their own self beliefs it's much better than imparting that on other people.

* People have success and it's challenging to require change if we have a high level of success. Great leaders are always innovation. Themselves, the culture of the company and the business.

* Innovation and change- great leaders are always looking in the mirror. Great leaders are always confronting the brutal facts of the s...

In this interview, Patrick Antrim, CEO of Multifamily Leadership shares time with Dennis Ford who is the Founder and President of Quantum Leap Productions, an  innovative and wildly creative corporate messaging company. With over 25 years experience crafting unique corporate messages, creating  entertaining and relevant videos, and producing myriad original Team Building experiences for over 500,000 corporate employees and Senior  Management, he realized there was a common denominator that every  leader, in every company, talked about but, literally, not one addressed  effectively.

So, after digging into the guts of many Fortune 100 and 500 companies it became his quest to actually solve a problem that every company  faces…how to conceive, create, implement, and nurture a truly positive, effective, and joyful corporate culture. And even more important, how to create a truly profitable culture, one that contributes greatly to both productivity and bottom line revenues…at no cost to the company.

Dennis has written a book about creating a positive, and profitable culture, called “Monetize Your Culture: How to Create a Passionate,  Caring, and Committed Workforce That Actually Increases Your Bottom Line…and Costs You Nothing”. The book is due to be released on  September 10th, 2017.

In his first career, Dennis spent nearly 14 years with CB Richard Ellis, the largest commercial real estate brokerage in the world. After 7 years in sales, he became manager of the Phoenix, AZ office, leading it to #1 status among all CB Richard Ellis offices nationwide, 5 out of 7 years (at the time it was CB Commercial). He was named Senior Vice President, and was the #1 rated sales and negotiating trainer, company wide.

In this episode, we discuss:

* How most corporate meetings run to understand what employees need to hear, understand, and act upon.

* The challenge corporate trainers face in team meetings keeping audience members engaged.

* Quantum Leap productions takes the same message and places the information into a medium that is compelling and memorable.

* What do we go out of our way to see? We visit films, plays, love stories etc. Very few of us seek out speakers.

* Most of the time corporate messages are too detailed.

* Question to the Multifamily Executive - What is it you want people to do differently tomorrow that they did yesterday? What do you want them to think, feel, what do you want them to do that's different?

* The storyline is not about the marketing plan. The storyline is about the people in the room.

If it's about me, you have my attention

* Get people laughing about the very thing that might anger them.

You cannot be angry and laughing at the same time

* It's about the lives of the people in the room. Management's message become the solution in the context of the story.

* Management's message needs to become real, relevant, memorable and compelling.

* The genesis of what became Quantum Leap Productions 

* People are talking about the meeting- If they are talking about it means they are present for the meeting which means they remember it and also means "Mission Accomplished"

Our brains don't selectively decide what we remember

* Don't change the curriculum, wildly change the delivery.

* Multifamily employee engagement research on corporate culture and communications.

* The Monetize your culture book.

* People talk about culture and don't understand what it really is. Some miss the power of the relevance to the financial results.

In this interview, Patrick Antrim, CEO of Multifamily Leadership shares time with Linda H. Yates who is a highly sought international Keynote Speaker, Executive Coach, Author and Corporate Trainer. Linda has produced over 250 educational seminars on helping individuals and businesses uncover, realize and accomplish their goals.

The post Beyond the Clothes: Image & Presence with Linda H. Yates appeared first on Multifamily Innovation®.

About the Multifamily Innovation® Council:

The Multifamily Innovation® Council is the executive level membership organization that makes a difference in your bottom line, drives a better experience for your employees, and allows you an experience that keeps demand strong for your company. The council is uniquely positioned to focus on the intersection of Leadership, Technology, AI, and Innovation.

The Multifamily Innovation® Council is for Multifamily Business leaders who want to unlock value inside their organization so they can create better experiences and drive profitability inside their company.

To learn more or to join, visit https://multifamilyinnovation.com.

For more information and to engage with leaders shaping the future of multifamily innovation, visit https://multifamilyinnovation.com/.

Connect:
Multifamily Innovation® Council: https://multifamilyinnovation.com/
Patrick Antrim: https://www.linkedin.com/in/patrickantrim/

In this interview, Patrick Antrim, CEO of Multifamily Leadership shares time with Linda H. Yates who is a highly sought international Keynote Speaker, Executive Coach, Author and Corporate Trainer. Linda has produced over 250 educational seminars on helping individuals and businesses uncover, realize and accomplish their goals.

She has motivated over 10,000 individuals representing Fortune 500 companies throughout North America including Tyco, Wells Fargo, Microsoft, Fannie Mae, and Century 21 on their internal processes and corporate initiatives. She is also an adjunct instructor at Florida Atlantic University.

In this show we discuss:

* Men and women compare themselves all the time.

* Confidence and reaching your potential. Moving away from pain or desire for more.

* Self image, take time to check in with ourselves. How letting boundaries we place on ourself limit our potential.

* How men and women process and compare themselves to each other.

* How our self perceptions impact our potential and hold us bask. We take less risks as a result.

* Stepping out and trying new things.

* Everyday is an opportunity for daily improvisation and making impressions.

* Public speaking is part of our life everyday. Push through the internal barriers.

* Inside communication -Jessica's Affirmations. Getting rid of self doubts and touching back to that younger you.

People that are happy are successful. We think we have to be successful before we can be happy. It's the other way around. Once we are happy and we choose to embrace whatever it is in our life, mind, heart and circumstance, we find the happy there. We then will attract the success.

* I am statements are important. Begin with at least 3 everyday, write them down, look at them a couple times a day. Look in the mirror and say them. No one else can say for you "I am" but you.

Sometimes we take life as it comes and let life happen to us instead of making life happing for us.

* Thinking quickly and on our feet is important because we may not get another opportunity.

* If you hesitate instead of taking that risk. We miss out. There is confidence in that risk.

* Life is always on the outside of the barriers. This is how we all began life.

* Professionalism and how we operate today.  Professionalism is our word, integrity. Being in the moment and present. As to clothes, not too tight, not too loose. The fit needs to be right and in good shape.

The higher the hem line, the higher the neck line, the fuller the bottom line. The more skin that is covered, the more successful. The messenger is the most important person. Our clothes are always broadcasting. People look at the clothes instead of the person.

* Understand your brand and what you are known for. A jacket is key. When people put on a jacket, there is a psychological boost internally that raises your game. I'm here to work.

Once you take off your jacket you lose 50% of your perceived authority.

* Stepping up your wardrobe delivers a positive first impression. If you are meeting someone new for the first time, wear a jacket and go for the first impression. You may not need to wear the jacket all the time depending on how the relationship develops and what your why is.

* The online impression. It's the clothing you put on. What clothes makes you feel the most creative or productive? Need to understand the ability to fit in too. When big clients appeared, people improved their dress and productivity increased that day. Casual environments are okay in certain circumstances. You can still step up your professional broadcast. It will show that you are serious about your career and you're here to do business and can be trusted.

In this interview, Patrick Antrim, CEO of Multifamily Leadership shares time with Jared Miller who is a Managing Director, Asset Manager & Operations leader for Homestead Development Partners.

The post A Better way to Lead with Jared Miller appeared first on Multifamily Innovation®.

About the Multifamily Innovation® Council:

The Multifamily Innovation® Council is the executive level membership organization that makes a difference in your bottom line, drives a better experience for your employees, and allows you an experience that keeps demand strong for your company. The council is uniquely positioned to focus on the intersection of Leadership, Technology, AI, and Innovation.

The Multifamily Innovation® Council is for Multifamily Business leaders who want to unlock value inside their organization so they can create better experiences and drive profitability inside their company.

To learn more or to join, visit https://multifamilyinnovation.com.

For more information and to engage with leaders shaping the future of multifamily innovation, visit https://multifamilyinnovation.com/.

Connect:
Multifamily Innovation® Council: https://multifamilyinnovation.com/
Patrick Antrim: https://www.linkedin.com/in/patrickantrim/

In this interview, Patrick Antrim, CEO of Multifamily Leadership shares time with Jared Miller who is a Managing Director, Asset Manager & Operations leader for Homestead Development Partners.

Jared started Homestead Development Partners with his partners in 2015 and is capitalizing on his 20 years of apartment management experience. He’s a regular speaker at industry conferences and has a core belief that there is a better way to create a leading company, do business and deliver exceptional products to the market.

On the show, we discuss:

* Discuss the role of a Managing Director in Multifamily. Looking at activities through the owners perspective.

* Jared shares the value of his onsite experience and other roles in operation.

* Homestead Development Partners projects and what their working on

* The Helix brand discussion. Urban and high end properties. Developing the brand by spending time in the local market, conversations and focus groups with students. Don't develop a brand up front and expect for it to live and thrive over time. It needs to evolve with the community.

* Each local community is unique. Look at the market and allow the market to help dictate the direction of the brand = their Archive brand a result of listening and responding to community values and essence.

* Lease up as a start up. Understand the bigger picture of the brand and determine who will be part of that experience.

* Locally developing the brand locally and allowing it to evolve. Same approach from staffing perspective. Team needs to understand what brand stands for.

The true brand differentiator is the people that back up the brand.

* Multifamily experience is mostly trial and error. People that can explain the how's and why's will help people to understand the culture and develop talent.

* Culture needs to come from the top and care about each person.

What Jared looks for when hiring a Multifamily Property Management Company

* A structured RFP (Request for Proposal) process. Find the right management company for the specific property and market based on what you are trying to deliver.

* Spend time to develop the RFP, go through the responses and then get to a face to face meeting.

When the pressure is on, how you maintain the commitment to culture

* Senior housing can feel like a lease up every year. Intensity of tracking results with constant pressure points. Make sure to regularly reward and recognize onsite teams. Help the onsite teams with ideas to keep the ball rolling. Spend time with the onsite teams individually. Onsite teams are looking for more and would like to learn about career paths. This is a good investment of a top leaders time and you can discover some creative ideas and maybe even innovation.

* Get out in front of the business and set the teams up for success.

How to recruit and attract leaders

* Choose a Multifamily Management company that has a good track record for finding talent.

* The owner needs to set the tone and be realistic what it will cost. Don't just assume old assumptions by previous management companies.

* Comparison to the Automotive Industry on importance to focus on the internal strategies of your company.

On-boarding employees in a growing company

* Owners need to be involved and play a part of what the vision is for the company, property and brand.

* As Owners, stay involved throughout the employee experience.

* Disney training is a great hospitality experience

* Hiring fairs - 4-5 minute interviews following a customer service, product, brand presentation that allows you to watch and observe strengths.

In this interview, Patrick Antrim, CEO of Multifamily Leadership sits down in the Multifamily Leadership studio with Mike Mueller. Mike is the CEO of LeaseHawk…

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The post Auditing Marketing Effectiveness with Mike Mueller appeared first on Multifamily Innovation®.

About the Multifamily Innovation® Council:

The Multifamily Innovation® Council is the executive level membership organization that makes a difference in your bottom line, drives a better experience for your employees, and allows you an experience that keeps demand strong for your company. The council is uniquely positioned to focus on the intersection of Leadership, Technology, AI, and Innovation.

The Multifamily Innovation® Council is for Multifamily Business leaders who want to unlock value inside their organization so they can create better experiences and drive profitability inside their company.

To learn more or to join, visit https://multifamilyinnovation.com.

For more information and to engage with leaders shaping the future of multifamily innovation, visit https://multifamilyinnovation.com/.

Connect:
Multifamily Innovation® Council: https://multifamilyinnovation.com/
Patrick Antrim: https://www.linkedin.com/in/patrickantrim/

In this interview, Patrick Antrim, CEO of Multifamily Leadership sits down in the Multifamily Leadership studio with Mike Mueller.

Mike is the CEO of LeaseHawk and is no stranger to results or technology innovation. More than 20 years ago he envisioned leveraging the telephone by calling 258-RENT to access apartment information.

The idea quickly morphed into AllApartments.com one of the industry's first Apartment Listing Services (ILS) which is now under Move.com, a subsidiary of News Corp., a public company. That led to the creation of VaultWare, the industry’s first online apartment reservation system, which was acquired by MRI.

All of these ground-breaking innovations helped move the industry forward to where it is today.

The original vision came full circle in 2012 when Mueller acquired a telephony platform from CallSource with the idea of creating a better customer experience by offering the cutting edge solutions found in other industries.

The LeaseHawk communications platform, which launched in May of 2015, is truly a game changer by melding telephony and customer relationship management into a mobile application. What makes it innovative is it’s fine tuned specifically for the apartment industry to measure, refine and improve the effectiveness of your marketing and your people.

Once again, Mueller’s vision combined with his seasoned management team will change the way you think about your business!

Download your FREE Telephone Performance Analysis

Show Notes:

Mike shares where he sees the industry today in the state of technology.

The leasing process and how people adapt to technology.

Change can be uncomfortable and the people driving the leasing process

Looking at change in other industries and how those changes will become reality in Multifamily

The shared economy and the next generation of renters

The mobile device and the trends on consumer behavior for the mobile strategy

What inspires Mike do innovate and his passion to utilize technology to solve industry problems

Backstory of ACE

The way renters want to communicate.

Capture prospect leads and answer quickly and efficiently as possible.

A conversational assistant is introduced - ACE “Answers Calls Everytime”

Consumers want consistency and experience with “Tap to Talk”

The 10 things renters call about

Leasing apartments compared to banking, airlines, hotel industries

First mover and the timing of the market

Key to understand on how to create an experience

Live call to Leasehawk’s ACE conversational voice assistant

ACE tells a joke!!!

Launching a product in Multifamily is about getting the adoption as change is resisted

Early adopters are the tough clients to find.

Mike shares his team success, how they are solving client pain points, and the real customer “the renter”

The Multifamily industry should invite trial and error

People are more patient on the phone after hours.

Brands that invest marketing efforts and offer compelling messages will need to do less convincing at the point of sale which leads to efficient conversion.

The Apple consistency of experience. Why are the renters any different?

How larger brands help people adapt to new technology. And like any product they evolve overtime.

Mike’s early beginning with RentFax and the evolution of how he cataloged rental listings across the web. How he got the band back together to build an online re...

Nick Raithel is on a mission to help leaders finally get the recognition they deserve. He’s combined advanced time management strategies with his own experiences in publishing and marketing. The result was the 7-Hour Book, a service that’s been delighting clients and empowering their story.

Our Show Sponsor:

Sponsor link: http://www.audibletrial.com/multifamily

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