Tom Garland, Global Service Delivery Manager at Willis Towers Watson shares an insight to the journey from traditional PBX systems to Skype for Business, and then to Microsoft Teams.

• Key considerations and challenges in implementing such large-scale telephony changes across a diverse global workforce 
• The importance of aligning projects with business requirements and managing user expectations to prevent operational complications
• Specific regional challenges, and experience in implementing Operator Connect in countries like India
• The importance of adhering to compliance requirements through sophisticated call recording systems and practical approaches for managing call data efficiently

Thanks to Pure IP, this episode's sponsor, for their continued support.