Busy seasons are often when delivering great customer experiences goes out the window. You're in survival mode, operating on caffeinated drinks, anxiety, and fumes.

With a little prep work, you can do more than just survive the busy seasons.

This episode is an audio version of the article "How To Not Let Customer Experiences Suck During Busy Seasons."

⁠Click here⁠ to get your free Busy Seasons Game Plan templates.

You can read the article and see any visuals you may have missed ⁠here.

Asshole customers are generally being that way for a reason.

Check to see if you're accidentally tripping the asshole-customer-response wire.

This episode is an audio version of the article "11 Ways You're Creating 'Asshole' Customers."

You can read the article and see any visuals you may have missed here.

It's a mistake not to have a guarantee.

A guarantee's job is to help you communicate proper expectations and create a safety net for both you and your customers.

This episode is an audio version of the article "Create a Guarantee That Doesn't Screw You Over."

You can read the article and see any visuals you may have missed here.

The language you use can either strengthen or damage your relationship with customers. It can seem tricky, but with a little forethought, you purposely create more positive relationships, leading to more loyal customers.

The Adobe Emoji Trend 2022 Report

This episode is an audio version of the article "Using Language To Drive Positive Customer Relationships."

You can read the full article and see any visuals you may have missed here.

*I changed the title later, so ignore the original title at the end of the episode. 😆

Email is the forgotten middle child of customer experience. It's a place where you can show off what it's like to work with you, create amazing experiences, and really connect with your customers.

This episode is an audio version of the article "Guide To Creating The Best Customer Service Experience Via Email."

You can read the article and see any visuals you may have missed here.

Struggling to keep and get new clients as a personal service solopreneur?

It's not just about what you do but how you do it.

This trailer for the Pineapple Powered Podcast with Amber Reynolds focuses on boosting your business through value-driven (read: money-making) customer service and experiences that get people talking.

If you're great at the service you provide but can't seem to attract and keep clients, this podcast is for you.