We're only born with two arms (usually), so if we want to get more stuff done in less time, we'll need to enlist the help of software.

This episode is an audio version of the article 'The Best Software For Business Owners Doing It All on Their Own.'

You can read the article and see any visuals you may have missed here.

After the public backlash to Canva's recent aggressive price increase for Team's users, some business owners may feel nervous about ever raising their prices.

This episode is an audio version of the article 'Lessons from Canva's 233% Price Hike.'

You can read the article and see any visuals you may have missed⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠.

The email signature space is tiny but mighty. It draws the eye and can direct your customers to do something you'd like for them to do, provide helpful resources, and create a mini-experience that leaves a lasting impression.

This episode is an audio version of the article 'Turn Your Email Signature Into A Customer Experience Win .'

You can read the article and see any visuals you may have missed⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠.

You're limited on the amount of customers you can work with. Creating a process to help you identify your best customers can help ensure a healthier and more fun business to operate.

This episode is an audio version of the article 'How To Identify Your Best Customers Before They Hire You.'

You can read the article and see any visuals you may have missed⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠.

Adding value doesn't have to mean physically giving more and more. The most impactful ways to add value often cost nothing.

This episode is an audio version of the article '8 Ways To Add Value To Your Services.'

You can read the article and see any visuals you may have missed⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠.

If it feels like every 3rd customer is purposely trying to screw you over, you may have fallen into The Customers of Chaos Illusion.

This episode is an audio version of the article 'Customers of Chaos Illusion.'

You can read the article and see any visuals you may have missed⁠ ⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠.⁠⁠

When you notice that customers struggle to do something, instead of getting frustrated, turn to human-centered process flow mapping to figure out what's going on.

This episode is an audio version of the article '

You can read the article and see any visuals you may have missed⁠ ⁠⁠⁠⁠⁠⁠⁠here⁠⁠.⁠

You've been told a lot of things you "have" to do to deliver great customer experiences. The problem is, if those things don't align with who you are, it could actually hurt your customer's experience.

• Don't be afraid of being called "unprofessional"
• 6 things you think you have to do but really don't
• The key to making different, valuable

This episode is an audio version of the article 'Your “I Have To” Mindset Is Hurting Your Customer's Experience.'

You can read the article and see any visuals you may have missed⁠ ⁠⁠⁠⁠⁠⁠here⁠⁠.⁠

You won't get excited about creating policies, but you'll love the sweet, sweet benefits of having them.

This episode is an audio version of the article '14 1/2 Policies Every Personal Service Solopreneur Should Consider Having.'

You can read the article and see any visuals you may have missed⁠ ⁠⁠⁠⁠⁠here⁠⁠.⁠

When time is your most valuable resource, and your customer's experience is a top priority, it can feel like you're being pulled in all directions when you're wading through customer emails.

You can get more time back and still take great care of your customers by creating flexible templates.

This episode is an audio version of the article 'Create Flexible Templates For Better Customer Care.'

You can read the article and see any visuals you may have missed⁠ ⁠⁠⁠⁠here⁠⁠.⁠