The people who succeed in business usually have one thing in common: they are excellent at building relationships.

It's simpler than you think if you're willing to get out of your comfort zone.

This episode is an audio version of the article 'Building Relationships & Giving Gifts.'

You can read the article and see any visuals you may have missed⁠ ⁠⁠⁠here⁠.⁠

Design is far more than pretty colors and fonts. When done well, it can set expectations, guide customers, and amplify customer experiences.

This episode is an audio version of the article 'Influencing Customer Experiences With Design.'

You can read the article and see any visuals you may have missed⁠ ⁠⁠here.⁠

Denying a refund request, even under the best circumstances, can feel stressful. Handle it the right way and you can stick to your policy and keep your customer.

This episode is an audio version of the article 'How To Deny a Refund and Keep Your Customer.'

You can read the article and see any visuals you may have missed ⁠⁠here.⁠

Instead of going wide with your efforts, go deep.

Focus on delivering great customer experiences, and you'll find that you have to do a lot less to make more money.

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This episode is from when I was a guest on The Weekly Wealth Podcast with David Chudyk. David is a financial planner who specializes in working with business owners in all areas of financial planning.

If you want to learn more about David's services, visit his website here.

Be sure to give The Weekly Wealth podcast a follow. 🙌

Getting customers to leave a review can feel like herding cats. With the right mix of art and psychology, you can increase the odds of customers leaving reviews you're proud to show off.

This episode is an audio version of the article 'Why Customers Don't Leave Reviews (And How To Get More).'

You can read the article and see any visuals you may have missed ⁠here.

You may think that you should approach customer experience the same as any other business but you just end up with a lot of misconceptions and frustration.

This episode is an audio version of the article 'Giving 8 Customer Experience Misconceptions A Pineapple Twist.'

You can read the article and see any visuals you may have missed here.

Running a personal service business solo is a wild ride, to say the least. If you feel like you're on the struggle bus, know you're not alone.

This episode is an audio version of the article '11 Reasons Personal Service Solopreneurs Are On The Struggle Bus.'

You can read the article and see any visuals you may have missed here.

You might think that once you're done with a service, it's over for your customers, too.

That couldn't be farther from the truth. By ignoring your customer's post-service experience, you could be leaving a lot of money and potential free marketing on the table.

This episode is an audio version of the article "Deliver Post-Service Value For More Sales, Marketing, and Customer Loyalty."

You can read the article and see any visuals you may have missed ⁠here.⁠

It's the worst when customers seem interested and then ghost you. It might be that they had an unspoken worry that wasn't addressed.

If you learn how to identify and address unspoken worries, you'll find that customers are more likely to say yes to buying your services.

This episode is an audio version of the article "Get Easier Sales & Happier Customers By Addressing Unspoken Worries."

You can read the article and see any visuals you may have missed here.

The truth is that everyone has responsibility in the customer-service provider relationship.

The hard pill to swallow is that the distribution of responsibility isn't 50-50.

This episode is an audio version of the article "Finding The Balance Between 'Let Buyers Beware' and 'The Customers Is Always Right.'"

You can read the article and see any visuals you may have miss here.