When you notice that customers struggle to do something, instead of getting frustrated, turn to human-centered process flow mapping to figure out what's going on.

This episode is an audio version of the article '

You can read the article and see any visuals you may have missed⁠ ⁠⁠⁠⁠⁠⁠⁠here⁠⁠.⁠

You've been told a lot of things you "have" to do to deliver great customer experiences. The problem is, if those things don't align with who you are, it could actually hurt your customer's experience.

• Don't be afraid of being called "unprofessional"
• 6 things you think you have to do but really don't
• The key to making different, valuable

This episode is an audio version of the article 'Your “I Have To” Mindset Is Hurting Your Customer's Experience.'

You can read the article and see any visuals you may have missed⁠ ⁠⁠⁠⁠⁠⁠here⁠⁠.⁠

You won't get excited about creating policies, but you'll love the sweet, sweet benefits of having them.

This episode is an audio version of the article '14 1/2 Policies Every Personal Service Solopreneur Should Consider Having.'

You can read the article and see any visuals you may have missed⁠ ⁠⁠⁠⁠⁠here⁠⁠.⁠

When time is your most valuable resource, and your customer's experience is a top priority, it can feel like you're being pulled in all directions when you're wading through customer emails.

You can get more time back and still take great care of your customers by creating flexible templates.

This episode is an audio version of the article 'Create Flexible Templates For Better Customer Care.'

You can read the article and see any visuals you may have missed⁠ ⁠⁠⁠⁠here⁠⁠.⁠

The people who succeed in business usually have one thing in common: they are excellent at building relationships.

It's simpler than you think if you're willing to get out of your comfort zone.

This episode is an audio version of the article 'Building Relationships & Giving Gifts.'

You can read the article and see any visuals you may have missed⁠ ⁠⁠⁠here⁠.⁠

Design is far more than pretty colors and fonts. When done well, it can set expectations, guide customers, and amplify customer experiences.

This episode is an audio version of the article 'Influencing Customer Experiences With Design.'

You can read the article and see any visuals you may have missed⁠ ⁠⁠here.⁠

Denying a refund request, even under the best circumstances, can feel stressful. Handle it the right way and you can stick to your policy and keep your customer.

This episode is an audio version of the article 'How To Deny a Refund and Keep Your Customer.'

You can read the article and see any visuals you may have missed ⁠⁠here.⁠

Instead of going wide with your efforts, go deep.

Focus on delivering great customer experiences, and you'll find that you have to do a lot less to make more money.

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This episode is from when I was a guest on The Weekly Wealth Podcast with David Chudyk. David is a financial planner who specializes in working with business owners in all areas of financial planning.

If you want to learn more about David's services, visit his website here.

Be sure to give The Weekly Wealth podcast a follow. 🙌

Getting customers to leave a review can feel like herding cats. With the right mix of art and psychology, you can increase the odds of customers leaving reviews you're proud to show off.

This episode is an audio version of the article 'Why Customers Don't Leave Reviews (And How To Get More).'

You can read the article and see any visuals you may have missed ⁠here.

You may think that you should approach customer experience the same as any other business but you just end up with a lot of misconceptions and frustration.

This episode is an audio version of the article 'Giving 8 Customer Experience Misconceptions A Pineapple Twist.'

You can read the article and see any visuals you may have missed here.