A recent article published by Times Higher Education sparked a backlash from audiences for its criticism of students and what the author calls "Millennial entitlement". Here we dissect the piece to better understand the root of the author's rancour: students with different academic needs, pressures to meet attainment metrics and fewer full-time faculty members with the agency to do anything about. 

Sara Custer is joined by THE features editor Paul Jump and Vasti Torres, a professor in the Center for the Study of Higher and Postsecondary Education at the University of Michigan.