The Presence Lab | Executive Communication Under Pressure

Howard Schultz has stepped down as CEO at Starbucks. The last time he tried to step aside everything went to hell in a hand basket. This edition will tell you why bad things happened when he left and what to be on the lookout for in his replacement and it all ties back to a single basic principle of business.

The first members of Generation Z are about to graduate from college this year and they are completely different than their Generation X Millennial predecessors. Learn about the differences between Gen X and Gen Z in this this edition.

Uber is the 70 billion dollar Goliath and Lyft the feisty and nimble competitor. But, Lyft has something going for it that Uber doesn’t and it could turn out to be a huge vulnerability and a great case study that might eventually prove that, “it’s not the big that eat the small – It’s the fast that eat the slow.” Here’s another MBA level course in culture.

Back in 1958 an Englishman by the name of Cyril Parkinson published a book titled, Parkinson’s Law and The Pursuit of Progress. It was filled with wickedly humorous essays based on his time in the British Civil Service including one about how many people and how much time it took to get something done. Members of British Foreign Office set out to prove his observation and succeeded. It’s truer today than ever. You’ll learn all about people pyramid schemes and bureaucracies.

Every organization of more than two people has a culture. It’s either the want they to have and they work on it constantly and if they don’t have a culture one exists by default and any culture that exists by default inevitably becomes toxic. Here’s your MBA level course in culture.

Jason recently completed an engagement with a client where he helped bring alive the purpose of the company. What they did with it is brilliant. If you want to learn one of the best ways to cascade a message through an enterprise and get everyone on the same page you’ll love this game changer.

Is nickel and diming and constant surcharging a defensible business model. This week’s edition provides examples of what happens when the nickels and dimes start adding up and your customers vote with their feet and leave.

Author Simon Sinek says that Millennials were dealt a bad hand and it’s the responsibility of business to accommodate them and their ‘special’ needs. In this week’s edition we talk about bad parenting, the effects of technology and wanting it now.

This episode tells you how to never run out of great ideas using one simple thing that Jason learned while research his first landmark book, "It’s Not The Big That Eat The Small –It’s The Fast That Eat The Slow". Practice this one painless maneuver whenever you’re about to take a trip and watch the ideas flow.

After completing a recent keynote speech in Phoenix Jason came to the conclusion it was the best managed and most outstanding conference in which he’s ever taken part. After more than 1000 keynote speeches around the world, Jason shares the six secrets for an outstanding conference.