The Presence Lab | Executive Communication Under Pressure

Sometimes leaders are required to make decisions that cause short term pain. Here’s an invaluable lesson in how to make the hard stuff fun.

If you want to grow your business don’t resort to using the same old tired excuses routinely offered up by executives and owners of businesses that aren’t growing. This edition debunks every excuse for little or no growth and offers up a sure recipe for nonstop growth.

Episodes of The Game Changers always rely on the research for Jason’s bestselling books and the fascinating people he meets during the course of traveling hundreds of thousands of miles each year. But, in this episode opens up and reveals a personal story he’s never shared before and the four e invaluable lessons he learned that changed his life. It’s a must listen podcast.

This episode will strike terror in the hearts of anyone involved in sales. Several fascinating studies have repeatedly proven the efficacy and financial benefits of constantly changing things up, shuffling portfolios and changing account lists. Learn about the fascinating research in this edition.

At the end of 2015 Jason read about something Mark Zuckerberg, the CEO of Facebook planned on doing in the coming year. He decided that if it was good enough for Zuckerberg it was good enough for him and he made a promise to do the exact same thing. The results of his New Year’s resolution have been amazing. Not sure how it worked out for Mark Zuckerberg but it can make a huge difference in enriching your life.

Out of the more than 1000 keynote speeches and teaching assignments that Jason has delivered in every state, province and nearly 100 countries he’s only found himself speechless on four occasions. Recently, after being introduced as the closing speaker for ComEd’s Key Manager’s Meeting in Chicago, he took the stage and it happened again…he looked out ta the audience and almost didn’t know where to start or how to begin. Here’s what gave him pause and a big lesson for anyone in business.

Jason guesses he’s stayed in more than 3,000 different hotels during his career and his favorite hotel will surprise you. Recently, while staying at that hotel, he was engaged in one of those unplanned, spur of the moment conversations with a man standing next to him in the lobby. It turns out the man is the owner of the hotel and a dozen others. During their conversation, he shared with Jason the four things that have made him an extraordinarily successful hotel owner. You can adopt and use these four things in your business as well.

Does your customer service suck? The only way to find out is by being your own customer and experiencing firsthand how you treat your customers. Here are seven steps for dramatically improving customer service.

At least once a year Jason has lunch with Russ Colombo, President and CEO of Bank of Marin, a highly successful bank which has enjoyed remarkable growth under Russ’s stewardship. This year they decided to bring their spouses. While comparing notes they discovered both couples had been together since they were twenty, were celebrating big anniversaries this year and that’s where the conversation naturally turned – to why highly successful, long term relationships in life and in business happen. Together, the two couples think they cracked the code.

Many years ago, a woman named Laura, who was my assistant, walked into my office, laid down a bunch of memos and letters and said, “That letter you wrote is the worst letter I’ve ever transcribed in my life,” adding, “you should be ashamed of yourself!” And, then, she proceeded to give me a lesson I’ve never forgotten and use every day. In many ways it wasn’t only a game changer but a life changer for me. And, it can be for you too.