The RACI = The Team Killer

The RACI matrix, outlining who is Responsible, Accountable, Consulted, and Informed, seems like a logical approach for complex work. It seemingly makes clear who does what, and when.

Unfortunately, beneath its veneer of order lies a subtle but significant impediment to the very essence of high-performing IT teams: genuine teamwork.

I will describe that while the intent is to bring clarity, the RACI instead promotes, and often rewards, working as a collection of individuals. This approach erodes the collaborative approach necessary for knowledge work teams such as software development.

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