Today on the show, we welcome leading defense attorney for advisors and dealers, Ellen Bessner. Ellen is a commercial litigator with Babin Bessner Spry, and the best-selling author of "Advisor at Risk" and "Communication Risk".  Ellen joins host Pamela Ritchie for an in-depth discussion on regulatory and compliance best practices for advisor success, and to explain the importance of effective communication with clients. She encourages advisors and planners to ask open-ended questions and actively listen to clients' needs, goals, and circumstances. She always recommends that advisors have meaningful, client-centric discussions rather than relying on questionnaires.  Ellen also touches on some tips for identifying and avoiding clients who may pose a risk to the advisor's business and reputation, sharing how she recommends advisors proactively assess potential clients during the courting process to prevent issues. She also speaks to the importance of adhering to the dealer's policy manual, and outlines how advisors can navigate the regulatory landscape while building client trust, one conversation at a time. Recorded on October 24, 2023.At Fidelity, our mission is to build a better future for Canadian investors and help them stay ahead. We offer investors and institutions a range of innovative and trusted investment portfolios to help them reach their financial and life goals. Fidelity mutual funds and ETFs are available by working with a financial advisor or through an online brokerage account. Visit fidelity.ca/howtobuy for more information.

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