On Friday, Rogers’ cellphone and Internet surfaced suddenly stopped working, leaving almost 12 million Canadians disconnected. And it wasn’t just Rogers’ direct customers who were affected — Interac’s debit system for e-transfers and retail payments were out of commission for most of the day, and some emergency services lost their connection too.

The Globe’s telecom reporter, Alexandra Posadzki, joins us to talk about what went wrong, how the outage could affect Rogers, and what the government’s response was in a meeting held Monday afternoon between telecom executives and François-Philippe Champagne, Minister of Innovation, Science and Industry.

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