Microsoft Teams Insider

The Role of AI in Contact Centers and Regulatory Considerations with Philipp Beck


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Philipp Beck, co-founder of Luware and Tom Arbuthnot discuss key developments in the world of Microsoft Teams and Contact Center.

  • The journey of Luware from on-premises to the cloud
  • The importance of SOC2 Type 2 Attestation for data security
  • New Luware Nimbus features and omnichannel capabilities
  • Adoption of power platform for line of business automation
  • Impact of AI in the contact center space and training and implementation considerations

Thanks to Luware, this episode's sponsor, for your continued support of the Empowering.Cloud community!

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Microsoft Teams InsiderBy Tom Arbuthnot

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