The Inspector-General of Taxation and Taxation Ombudsman (IGTO) provides an important, free service to assist taxpayers with complaints and concerns around the ATO and the TPB.

In this episode of Accountants Daily Insider, host Jotham Lian is joined by the Inspector-General of Taxation, Karen Payne, to outline the role of her office in the broader tax system, new stats around taxation complaints over the last few months, and the process of escalating tax administration concerns.

Karen explains why she endorses the simplification of the taxation of deceased estates, the key recommendations out of the Senate Economics Legislation Committee's inquiry, and the IGTO's plans for the coming financial year.