While the role of the typical B2B sales and marketing person is changing rapidly, so is the scope of customer success in tech and B2B. In this episode, to share some thoughts and tips on improving customer success in a downtime we had Rick Chappel, VP of Customer Success at Zilliant joining us.
Customer success best practices that B2B customer-facing teams should be focusing on more today
A few innovative customer success and care initiatives
Boosting customer satisfaction and success with the right tech
Zilliant's experience driving customer initiatives during the Covid-19 downtime