Today's episode features a man with an interesting perspective on dealing with critics and unsatisfied customers! Jay Baer is a Certified Speaking Professional, renowned business strategist, best-selling author, and consultant who focuses his clients towards using technology as an advantage in marketing and customer service.

In This Episode, You'll Learn…

• Customer acquisition vs customer retention
• How the customer service environment has changed with technology
• Benefits of answering EVERY customer complaint
• The money is in the audience
• Great examples if the "Hug Your Haters" philosophy
• Jay's book: "Hug Your Haters"

Links and Resources Mentioned in This Episode

• Jay's Website
• Hug Your Haters
• Convince and Convert Website

Sound Effects Credits:

- Music Box (https://freesound.org/people/terminal/sounds/22685/)

David sits with Dov Gordon, "The Alchemist Entrepreneur", discussing how he applies a 'root cause' approach towards helping entrepreneurs become more effective salespeople.

In This Episode, You'll Learn…

• Why "Alchemist"?
• The ups and downs of becoming "The Alchemist Entrepreneur"
• Consuming information vs gaining experience
• The 3 questions of a prospect you must answer
• The impact of delivering the right introduction to your clients
• An inelegant sales conversation
• The importance of skill mastery

Links and Resources Mentioned in This Episode

• Dov's Website
• "How to Be Noticed, Be Valued, and Be Paid" Webinar

On today's episode, I welcome my good buddy, Mark Hunter, "The Sales Hunter". Mark Hunter is a sales consultant, coach, author, and Certified Speaking Professional. Mark talks about his book 'High-Profit Selling: Win the Sale Without Compromising in Price" and discusses his methods and strategies as a "client-centric" sales consultant.

In This Episode, You'll Learn…

• The importance of believing in your own price
• Focus on the outcome of the sale
• The best sales presentation is actually a discussion
• The customer lies
• How asking good questions can lead to a better price
• Connecting with university faculties
• Selling prospecting and marketing prospecting

Links and Resources Mentioned in This Episode

• Mark's Website
• Order "High Profit Selling" on Amazon

Order "High-Profit Prospecting" on Amazon

000: Welcome – Sneak Preview and Coming Attractions

An introduction to The Speaking Show and its fantastic host David Newman! This is the beginning of an exciting journey towards making you a better speaking-driven entrepreneur!

In This Episode, You'll Learn…

• What "The Speaking Show" is all about
• Who "The Speaking Show" is for
• What to expect from this podcast

Links and Resources Mentioned in This Episode

• "Sell More Speaking" Advanced Masterclass
• The Speaking Show Website
• 6 Keys to Rapidly Grow Your Speaking-driven Business

Sound Effects Credits:

-Jet Startup (https://freesound.org/people/ikbenraar/sounds/322178/)

-Stadium Crowd Cheer (http://www.freesfx.co.uk/soundeffects/crowds_audiences/)