Shared Practices' partners George Hariri, Matt Guarino, and Matt Ford talk about the company, their year, their longterm alignment; plus specific struggles in the world of DSO.

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Steven Beard brings Merlin Erickson onto the show as they talk about the sustainability of both productive solo and profitable group, the physical structural needs of a profitable group, and ultimately the pros and cons of working with another doctor in the office.

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Got questions for a coach? Ask them here: https://forms.gle/h97r1MHqi8pSp8zV7

Richard and Caitlin talk about the book Raving Fans: A Revolutionary Approach to Customer Service by Ken Blanchard and Sheldon Bowles. We also learn how to communicate your vision in one sentence, getting your team onboard, and empathizing with your upset patients despite what they may be saying.

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This is a dense episode as Andrew and Steven talk about evaluating practices, writing Letters of Intent, and starting the due diligence process.

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Richard and our guest Ken Kaufman talk about the influence of DEO, failing to understand your financials, and the benefits of an external, part-time CFO for your group- or multi-practice.

Check out Ken Kaufman's upcoming book for more: Financial Secrets to Grow Dental Organizations

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Steven and Andrew continue our series on updated guidelines for pre-owners. Today they talk about the initial screening and evaluation, physical visibility of the location, and the fact that you're literally buying the demographic.

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Richard and our guest Dr. Steven Kupferman talk about growing his surgery center in LA, why Richard has already looked into hiring a VA, and when you should and shouldn't hire a VA for your practice.

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Communicate clearly to your selling doctors so they know not to treat you like an associate or partner. You're not necessarily looking to partner; you're looking to buy.

Andrew and Steven each talk about their experiences meeting with selling doctors, feeling out what a selling doctor is looking for, and how to diplomatically make it clear to them: "I'm not looking to partner".

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Returning for Part 2, Richard and Caitlin talk about systems for the entire onboarding process, 30- 60- and 90-day expectations for employees, and why all the do's and don't's of every job position should be in the employer manual.

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We always get questions about mailers and we're glad to answer comprehensively here on this episode. So today Andrew and Steven talk about how many practices to select in your radius, looking good to sellers, and your personal website.

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