There’s a delicate balance between balancing risk and reward. Michael Reed, Chief Risk Officer at WSFS Bank, emphasizes how risk managers can partner with business owners to achieve “risk-adjusted rewards.” 

In this episode, Reed explains how to bring risk teams and business owners together to achieve an informed decision. He also discusses the importance of end-to-end digital transformation to create an optimal customer experience and evaluating the right fintech partnerships to help achieve this goal. 

We discuss:
The philosophy of providing risk-adjusted rewards rather than preventing risk
The symbiotic partnership between banks and fintechs
How the industry is doing at delivering frictionless customer experiences
The interplay between risk and automated digital experiences



To hear more from Leaders in Lending, check us out on Apple Podcasts, Spotify, or on our website.

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