The Shift

If your team gets defensive when a client comes back unhappy, you’re not alone. I used to have the same thing in my salon. In this episode, I share how I changed the way we handle client corrections, what I expect from my team now, and why it’s no longer a big deal in my salon.

Instagram: https://www.instagram.com/michelle_tanner_consult/

Website: https://michelletannerconsulting.com/

I’ve seen enough of these contracts in our industry now… non-competes, restrictions on where stylists can work, even rules around social media. And every time, it just doesn’t sit right with me. In this episode, I talk about why I think this approach is wrong, what it actually creates inside a team, and what I focus on instead to properly protect my business.

Instagram: https://www.instagram.com/michelle_tanner_consult/

Website: https://michelletannerconsulting.com/

Most salon owners think they know who their best stylist is… but actually have no idea. If you’re going off who you like most or who seems the busiest, you’re probably getting it wrong. In this episode, I share exactly how I know who my best performing team members are and what I look at instead.

Instagram: https://www.instagram.com/michelle_tanner_consult/

Website: https://michelletannerconsulting.com/

If you feel like no good stylists are applying to your salon, you’re not alone. But it’s probably not a hiring problem. It’s an attraction problem. In this episode, I break down why the stylists you actually want aren’t applying, what most salon owners are getting wrong, and how I’ve shifted my strategy to start attracting the right people instead.

Instagram: https://www.instagram.com/michelle_tanner_consult/

Website: https://michelletannerconsulting.com/

When I told my team to start using our exciting new colours… nothing happened. And I mean nothing. And it made me realise I had forgotten one of the most important rules when it comes to leading a team. In this episode, I break down why telling everyone to do something doesn’t work, what I changed, and how I got my team to actually follow through.

Instagram: https://www.instagram.com/michelle_tanner_consult/

Website: https://michelletannerconsulting.com/

I went to Australia thinking I’d have more time. Instead, I filled my days with big projects, clients, family, friends, and work… and told myself I was handling it all really well. Until it caught up with me. In this episode, I share what that moment looked like, what it made me realise about my level of drive, and the ongoing work of learning how to carry it without letting it take over everything else.

Instagram: https://www.instagram.com/michelle_tanner_consult/

Website: https://michelletannerconsulting.com/

For years I trained my team in a very structured way. Locked training days. Everyone learning together. But lately I realised something. As my team grows and changes, the way I train them has to change too. In this episode, I share why I’m rethinking training in my salons and the new approach I’m trying this year. Instagram: https://www.instagram.com/michelle_tanner_consult/

Website: https://michelletannerconsulting.com/

Lately I noticed something interesting in my salons. The work was beautiful, clients were happy, but creativity had quietly become safe. The same toners, the same formulas, the same predictable results. In this episode, I share the moment I realised why this was happening and the leadership shift that comes when you step off the chair and stop being the person who takes the first risk.

Instagram: https://www.instagram.com/michelle_tanner_consult/

Website: https://michelletannerconsulting.com/

Adding services, or expanding, or starting new projects can feel like growth. But sometimes it’s just ego. In this episode, I share what I’ve learned about profitability, control, and why expanding into areas outside your strengths can cost more energy than it’s worth. If you’re reviewing your menu or planning your next move, this is a grounded reality check.

Instagram: https://www.instagram.com/michelle_tanner_consult/

Website: https://michelletannerconsulting.com/

When your top stylist leaves, it can feel like the ground shifts under you. In this episode, I walk you through exactly what I did when our longest and strongest stylist left, how we protected client retention, stabilised the team, and avoided panic. If you ever find yourself facing a big exit, this is a practical, step-by-step conversation you’ll want in your back pocket.

Instagram: https://www.instagram.com/michelle_tanner_consult/

Website: https://michelletannerconsulting.com/