Today, Paul’s guest is Jamie Mills, Managing Director at Signature Build, to explore the often overlooked but crucial human side of contract management in construction.

With a career that began in IT before transitioning into infrastructure project management and construction leadership, Jamie brings a unique perspective on how emotional intelligence, relationship management, and communication shape successful outcomes—both contractually and commercially.

🔹 The Reality of Goodwill in Construction: Jamie discusses the "bank of goodwill" myth and why assuming favours will be returned can be risky in contractual relationships.

🔹 Balancing Relationships and Contracts: How to strike the right balance between being contractually correct and maintaining positive, long-term client relationships.

🔹 Red Flags and Emotional Intelligence: Jamie explains how recognising early warning signs, managing stress, and adapting communication styles can defuse conflicts before they escalate.

🔹 Practical Strategies: From setting expectations early to managing final accounts with empathy, Jamie shares actionable tactics to help contractors, QSs, and PMs build trust and safeguard their businesses.

🔹 Post-Project Relationships: Jamie reflects on the importance of maintaining reputation and relationships long after the final payment is made.

🎙️ Don’t miss this insightful conversation that blends practical experience with emotional intelligence—essential listening for anyone working with clients, contracts, and construction teams.

📩 Have a question for Paul? Email [email protected] to have it answered in an upcoming episode!

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