Today, Paul’s guest is Jamie Mills, Managing Director at Signature Build, to explore the often overlooked but crucial human side of contract management in construction.

With a career that began in IT before transitioning into infrastructure project management and construction leadership, Jamie brings a unique perspective on how emotional intelligence, relationship management, and communication shape successful outcomes—both contractually and commercially.

🔹 The Reality of Goodwill in Construction: Jamie discusses the "bank of goodwill" myth and why assuming favours will be returned can be risky in contractual relationships.

🔹 Balancing Relationships and Contracts: How to strike the right balance between being contractually correct and maintaining positive, long-term client relationships.

🔹 Red Flags and Emotional Intelligence: Jamie explains how recognising early warning signs, managing stress, and adapting communication styles can defuse conflicts before they escalate.

🔹 Practical Strategies: From setting expectations early to managing final accounts with empathy, Jamie shares actionable tactics to help contractors, QSs, and PMs build trust and safeguard their businesses.

🔹 Post-Project Relationships: Jamie reflects on the importance of maintaining reputation and relationships long after the final payment is made.

🎙️ Don’t miss this insightful conversation that blends practical experience with emotional intelligence—essential listening for anyone working with clients, contracts, and construction teams.

📩 Have a question for Paul? Email [email protected] to have it answered in an upcoming episode!

🎁 Exclusive Giveaway: Download your free eBooks:

• Mastering Your Career in Quantity Surveying
• The AI Revolution in Quantity Surveying

Download them here - Free eBook Downloads.

Send us a text

Want to connect with Paul?

Paul is on Linkedin here and would love to talk. You can also connect with Paul at [email protected] or through, C-Link.

Watch the Video to learn more; you can book a demo by clicking here.

C-Link is software built by Quantity Surveyors for Main Contractors. We save 600 hours of Quantity Surveying time per project in automation. We can make your QS’ so much more efficient.