In this episode, Tom Caravela is joined by Joy Morrell to explore the multifaceted role of Medical Science Liaisons (MSLs) in medical affairs. They discuss the critical importance of dialogue over monologue in MSL communication, emphasizing the need for both scientific expertise and soft skills development. Joy highlights the significance of active listening and posing key questions to enhance engagement. The conversation shifts to MSLs as strategic advisers and the importance of ongoing training for excellence. They share insights on cultivating a high-performance MSL team and offer tips for strategic growth, while also considering the future impact of AI on the profession. The episode concludes with final advice for aspiring MSLs and leaders.

(0:00) Introduction to Joy Morrell and her background

(1:05) The role and importance of MSLs in medical affairs

(3:26) Dialogue vs. monologue in MSL communication

(4:35) Focus on science and development of soft skills in MSLs

(8:48) Key questions and active listening for MSLs

(12:36) MSLs as scientific experts and strategic advisers

(14:38) Training and development for MSL excellence

(18:39) Cultivating a high-performance MSL team

(21:14) Tips for strategic growth in MSL roles

(22:27) Anticipating the impact of AI on MSLs

(24:31) Final advice for aspiring MSLs and leaders