The Successful Chiro

In this episode, you’ll learn:

• Why the “new patient volume rollercoaster” happens—and how to stop it
• What makes the COA role a must-have in every growth-focused clinic
• The biggest hiring and management mistakes (and how to avoid them)
• The exact KPIs and accountability systems that drive consistent new patient flow
• Proven call metrics from top COAs (8–12 hours/week, 1,200+ calls/month!)
• How to build the culture, systems, and communication loops that keep your outreach thriving

Next Steps:

📞 Book a Free Strategy Call with Dr. George Birnbach to build your COA system, KPIs, and accountability structure: Book Here → https://myfivestar.com/work-with-us/

🎟️ Join Us Live in Orlando — November 15–16, 2025!
Choose your track: 

The New Patient Edge – Proven systems to fill your schedule fast.

Win–Win Associates – Build and scale with profitable associate relationships.
👉 Register now: https://myfivestar.com/win-win-live-nov-25/

🎧 Subscribe to The Successful Chiro Podcast so you never miss a Deep Dive episode filled with practical, system-based strategies for sustainable chiropractic success.

🎙️ This episode was created using AI-generated voices to bring Dr. Noel Lloyd’s teachings and Five Star Management resources to life.

🔍 In This Episode:

• The shocking math behind poor collections — and how 20% less revenue equals 40% less profit
• Dr. Noel Lloyd’s “Dirty Dozen” process for finding and fixing problem accounts
• The 3 red flags every chiropractor should track weekly: size, security, and age
• How to build a disciplined, data-driven AR system that runs without the owner present
• Proven scripts and tools to prevent surprise debt and PI chaos
• Why prepayment options, clear day-two financials, and payment automation change everything
• How one chiropractor found $70,000 in hidden revenue using this exact system

📈 Take Action:

Ready to stop leaving profit on the table and tighten up your systems?
👉 Book your free strategy call with the Five Star Management team today: https://myfivestar.com/work-with-us/

🎟️ Join Us Live in Orlando — November 15–16

Don’t miss our next live events happening simultaneously in Orlando, FL:

Win–Win Associates: Build profitable, happy associate relationships

New Patient Edge: Get more new patients fast with proven systems

➡️ Register for both events here: https://myfivestar.com/win-win-live-nov-25/

🎧 Subscribe & Follow

Stay tuned for more high-impact chiropractic business strategies!
Subscribe to The Successful Chiro Podcast for more Deep Dive episodes, expert insights, and real systems that grow your practice.

This Chiropractic Deep Dive episode was created using AI-generated voices to deliver the teachings and systems of Dr. Noel Lloyd and Five Star Management in a clear and accessible format.

What you’ll discover in this episode:

• The 6 most common care plan mistakes that sabotage retention
• Why clarity and confidence are non-negotiable for patient compliance
• How to use the fact-reason why framework to increase agreement
• Proven analogies (like braces and broken arms) that make care plans “click”
• The power of documentation, chunking, and personalized recommendations
• Why efficient patient flow is critical for commitment and retention

Resources & Links:

• 📅 Register for our 2-day live Orlando event (Nov 15–16, 2025):
• Win-Win Associates: Hire, launch, and keep profitable associates
• New Patient Edge: Fill your schedule fast with proven systems
  👉 Click here to reserve your seat: https://myfivestar.com/live-event-november-2025/
• 📞 Book a free consultation call with Dr. George Birnbach to refine your patient care system
  👉 Schedule your call here: https://myfivestar.com/work-with-us/
• 🎧 Subscribe to The Successful Chiro so you never miss an insight-driven episode

What you’ll learn in this episode:

• Why great notes often fail to turn into practice results.
• The 4-Step Ideas to Action Framework by Dr. Noel Lloyd:
• Pick one easy project.
• Workshop the idea with your team.
• Shepherd the idea past the “wolves” of daily busyness.
• Demo, audit, and build copilots for lasting success.
• Real-world clinic examples, including:
• Caller ID branding for better lead follow-up.
• The Day 3 Meeting to set patient expectations.
• A deactivation text system to solve patient “ghosting.”
• A structured CA-led accountability meeting process.

Implementation isn’t about more ideas—it’s about building systems, accountability, and team ownership so those ideas stick.

This episode was created using AI-generated voices, allowing us to bring you actionable content faster while maintaining clarity and engagement.

Next steps for you:
👉 Schedule a free call with Dr. George Birnbach and the Five Star Management team: https://myfivestar.com/work-with-us/
👉 Register now for our live Orlando event (Nov. 15–16, 2025): https://myfivestar.com/live-event-november-2025/
👉 Subscribe to The Successful Chiro for more strategies that turn great ideas into practice growth.

• Meet Roberto Monaco: founder of Influenceology and the Chiro Speaking Company, with 5,000+ presentations delivered worldwide.
• How a personal chiropractic miracle transformed his life and mission.
• Why every chiropractor has a story—even if you think you don’t.
• Four key elements of powerful communication: mindset, organization, storytelling, and charisma.
• How speaking builds practice culture, improves PVA, and positions you as the local health leader.
• The simple shift from “public speaking” to “public leading.”
• Tips to get comfortable on camera and use video to multiply your voice.
• Inspiring client success stories from chiropractors who went from fearful to confident speakers.

👉 Learn more about Roberto Monaco at ChiroSpeaking.com or Influenceology.com.

👉 Reach Roberto Monaco directly via email: [email protected].
👉 For more resources on hiring and training associates the right way, visit Five Star Management at myfivestar.com.

Discover how to:

• Train your team to embody your mission, vision, goals, and culture
• Prevent unpleasant surprises and reduce stress for everyone in the clinic
• Build a written library of 25–35 scenario-based drills tailored to your practice
• Turn reactive chaos into proactive problem-solving

If you’ve ever wished your team could “just read your mind” when faced with tough decisions, this episode is for you. Dr. Noel Lloyd’s “What Do You Do?” Drills are designed to reduce stress, eliminate guesswork, and create a proactive, confident team that operates in alignment with your clinic’s mission, vision, and culture.

We explore:

• Why unpleasant surprises happen (and how to stop them)
• How to build clinic-specific responses to recurring challenges
• Real-world examples from front desk chaos, patient complaints, compliance issues, and even emergencies
• The four pillars that guide every drill: Mission, Vision, Goals, and Culture
• How to document and integrate drills into ongoing team training
• These drills don’t just solve today’s problem—they empower your team to think and act like leaders.

Book a Free Call: Want help implementing What Do You Do? Drills in your practice? Book a free call with Dr. George Birnbach here: https://myfivestar.com/work-with-us/

Register for Orlando: Join us November 15–16 at the Hyatt Regency Orlando for two incredible live events:

New Patient Edge — proven systems to fill your schedule fast

Win Win Associates — hire, launch, and retain profitable associates who love working with you
Register now here: https://myfivestar.com/live-event-november-2025/

Subscribe: Don’t miss an episode—subscribe to The Chiropractic Deep Dive on your favorite podcast platform for weekly strategies to grow your clinic with less stress and more success.

⚡ This podcast was created using AI-generated voices.

In this episode, we’re unpacking Dr. Noel Lloyd’s “Beginner to Winner” onboarding system for chiropractic assistants. If you’ve ever worried about new hires getting overwhelmed, frustrated, or leaving too soon, this episode is for you.

Here’s what you’ll learn:

• The 5 most common onboarding mistakes (and how to fix them)
• Why consistency, clarity, and leadership matter from day one
• How to train new team members without overwhelming them
• The importance of “the big WHY” in retaining staff long-term
• Practical tools like checklists, job books, and lead trainers to streamline success
• How to simplify front desk systems to prevent breakdowns
• Why training schedules must be protected time - not an afterthought
• How to make training engaging, empathetic, and even fun

These strategies will help you fast-track CA development, improve retention, and build a thriving, scalable practice.

👉 Book a Free Call with Dr. George Birnbach to learn how Five Star can help scale your practice with the right associates: https://myfivestar.com/work-with-us/
👉 Join us LIVE in Orlando, Nov 15–16 for two transformative events: 

• The New Patient Edge – attract more new patients, fast
• The Win-Win Associate Seminar – master associate systems for growth

Register here: https://myfivestar.com/live-event-november-2025/

👉 Subscribe to this channel for more Chiropractic Deep Dive episodes packed with practical strategies and insights.

🎙️ This episode was created using AI-generated voices.

• The real cost of missed appointments—to patients, practice revenue, and team morale.
• Why a strong Kept Appointment Percentage (KAP) is the foundation of chiropractic success.
• Dr. Noel Lloyd’s analogies and scripts that change patient behavior (like the “you’re scaring me” approach).
• The critical role of written care plans, transfer of authority, and day 2 reports of findings.
• How to prevent the “Swiss cheese” schedule with practical systems and culture.
• The “third visit” process that trains patients to be great partners in their own care.
• Office culture hacks: from environment to proactive scheduling to role-playing objections.

Your next steps with Five Star Management:

• ✅ Book a free call with Dr. George Birnbach for personalized growth strategies: https://myfivestar.com/work-with-us/
• 🎟️ Join us live in Orlando, November 15–16 for our transformational events: Win-Win Associates & New Patient Edge: https://myfivestar.com/live-event-november-2025/
• 👉 Don’t miss future deep dives—subscribe now for more proven chiropractic practice growth strategies!

• Dr. Stewart’s powerful chiropractic story: from an Air Force injury to a life-changing adjustment.
• Opening a chiropractic and yoga-based practice in Boulder during COVID — and the lessons learned.
• Why most marketing agencies fail chiropractors (cookie-cutter ads, poor service, short-term results).
• The birth of Chiro Ads Academy: building repeatable, sustainable ad campaigns that work.
• How to attract high-quality new patients who commit to care (not deal-seekers).
• Key metrics to track: cost per lead, customer acquisition cost, case value, and return on ad spend.
• Why chiropractors must learn marketing systems themselves — and how simple it can actually be.

How to connect with Dr. Stewart:

Visit 👉  https://makingmuvs.com/free-demo-2210 to book a free call.

Or 👉 makingmuvs.com/free-training to access his 26-minute free training.

🔗 Stay connected with Dr. Stewart on Instagram and his podcast, and experience his funnel firsthand to see how Chiro Ads Academy can transform your practice marketing.

Want to scale your practice beyond new patients by building a successful associate program?
Book a free strategy call with Dr. George Birnbach and the team at Five Star Management 👉 https://myfivestar.com/work-with-us/

Here’s what you’ll learn in this episode:

• What Team Doc is and how it works for chiropractors
• Why partnering with sports teams builds authority and trust fast
• How to generate new patients through local sports marketing events
• Real-world examples of chiropractors successfully using Team Doc
• Tips for integrating sports event marketing into your clinic’s growth plan
• Why Team Doc gives chiropractors a competitive advantage in their community

Want to connect with Dr. Jeff?
You can reach him directly at:

• 🌐 Website: https://www.mybigfishenterprises.com/teamdoc
• 📧 Email:  [email protected] 
• 📱 Facebook: https://www.facebook.com/BigFishEnterprises/

👉 And if you’d like to explore how Five Star can help you grow and scale your practice, you can also book a free strategy session with Dr. George Birnbach here: https://myfivestar.com/work-with-us/