The Truth Behind Client and Staff Cancellations

Client and staff cancellations are one of the most common — and frustrating — challenges in ABA practice management. In this episode of 3 Pie Squared - ABA Business Leaders, April and Stephen take a deep dive into the hidden patterns behind cancellations and how they impact everything from staff morale to medical necessity and insurance utilization.

They explore how to shift your mindset from reactive frustration to proactive analysis by viewing cancellations as valuable data points. Learn how to track the right metrics, identify patterns in time-of-day, geography, and staff engagement, and why clear definitions and consistent data collection are key.

Whether you're struggling with split shifts, scheduling gaps, or persistent call-outs, this episode offers practical strategies and a challenge to help you start auditing your own cancellation patterns to build a more efficient and supportive ABA business.

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