The Uncharted Veterinary Podcast

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are in the mailbag to take on a question from a practice owner. One of their managers is disagreeing with one of the associate veterinarians and there are some hurt feelings and upset on both sides. There also happen to be good points from both the manager and the doctor involved in this instance and this practice owner needs some help keeping the peace! Let's get into this...

Do you have something that you would love Andy and Stephanie to role play on the podcast - a situation where you would love some examples of what someone else would say and how they would say it? If so, send us a message through the mailbag! We want to hear your challenges and would love to feature your scenario on the podcast. Head over to the mailbag and submit it here: unchartedvet.com/mailbag

Mentioned in this episode:

Care is Your Calling

Join us for the Medical Director Summit!

Get the Protocol Training Game Here!

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are in the mailbag to take on a question from an associate vet working in a practice that offers wellness plans. This vet is NOT a fan and they share some of their concerns with us in their letter. They are wondering how it can possibly be good for vets to offer them when it directly impacts their ability to make their salary, being paid on production. There are some seriously valid concerns and yet both Stephanie and Andy have strong thoughts about how to get into headspace to help plan action steps as this vet to tackle their concerns openly and honestly with their practice. Let's get into this...

Do you have something that you would love Andy and Stephanie to role play on the podcast - a situation where you would love some examples of what someone else would say and how they would say it? If so, send us a message through the mailbag! We want to hear your challenges and would love to feature your scenario on the podcast. Head over to the mailbag and submit it here: unchartedvet.com/mailbag

Mentioned in this episode:

Join us for the Medical Director Summit!

Get the Protocol Training Game Here!

Care is Your Calling

This week on the podcast, Dr. Roark and Stephanie tackle a topic from the mailbag. Dr. Fed Up writes in and asks for help with letting go of their guilt over giving their notice at their new practice. Dr. Fed Up was hired as a new grad and promised support and mentorship. Fast forward to the present where they are often working alone with no other DVM present in the building and tackling a full surgical caseload that they don’t feel confident tackling. Dr. Fed Up wants to quit and move on to something that would be a better fit for them but is struggling with 3 questions - How do I tell them why I am leaving, how much notice do I give and do I feel guilty that the leaders of this practice may have to close a location (temporarily or permanently) due to lack of DVMs? Let’s get into this...

Mentioned in this episode:

Get the Protocol Training Game Here!

Care is Your Calling

Join us for the Medical Director Summit!

Veterinary marketer Brandon Breshears joins Dr. Andy Roark to discuss how AI can be put to work in growing veterinary practices. He talks about the headaches that ChatGPT and similar programs can take off your plate right now, and where he sees AI changing our profession in the next few years. This is one of the most practical conversations I've had on AI, and it's one I think people will be able to put to use immediately. LINKS: Brandon's AI Marketing Course: How AI Can Grow Your Practice Veterinary Marketing Podcast Check out upcoming events at Uncharted! Pod Squeeze (For Podcasters) AIPRM for ChatGPT (For Marketers)

ABOUT OUR GUEST: Brandon Breshears is a Digital Marketer, Paid Advertising Expert, Podcaster & Speaker

Mentioned in this episode:

Join us for the Medical Director Summit!

Care is Your Calling

Get the Protocol Training Game Here!

Jonathan Wainberg joins Dr. Andy Roark to discuss how lending and insurance will play a role in pet owners affording veterinary care in the coming years. The discussion covers current trends in pet owner spending on wellness, best practices for communicating cost of care, and where the lending and pet insurance markets may be going in the coming years. This episode is made possible ad-free by CareCredit! LINKS: Language that Works Infographic: https://www.carecredit.com/sites/pc/pdf/speak-pet-owner-healthier-pets.pdf CareCredit: https://www.carecredit.com/

ABOUT OUR GUEST: Jonathan Wainberg General Manager, Senior Vice President, Pet Jonathan Wainberg brings over 15 years of financial services expertise, and a record of commercial ingenuity, market expansion and energetic leadership driving revenue growth to his role as CareCredit’s General Manager, Senior Vice President, Pet. In this newly established vertical, Jonathan will lead CareCredit’s expansion of the veterinarian credit business, pet insurance and additional market adjacencies. Prior to this, Jonathan served as SVP, General Manager GAP. He joined Synchrony following a 15-year tenure with GE Capital, where he was the Senior Managing Director, Global Sales for Industrial Finance in London. He was a key member of the senior leadership team reorganized and streamlined GE Capital. Jonathan developed the strategy and led the efforts that allowed GE to provide financing support to global customers in new markets, surpassing sales targets by more than 30%. With on-the-ground roles in the US, Europe and Asia, he’s managed teams around the world and delivered complex strategies in more than 50 countries. Earlier, Jonathan joined GE Capital in Corporate Finance in New York, ultimately becoming Managing Director, responsible for the Eastern US, Canada and private equity firms, in 2012. As Managing Director, Jonathan originated, structured and negotiated leveraged loans and highly structured financings for leveraged buyouts, re-financings, expansions and restructurings of middle market and large cap retail companies. He was a top individual sales contributor from 2007-2010. Jonathan has an MBA from Georgetown University and a BA in History with a concentration in Marketing from Concordia University in Montreal, Canada. He began his career in the executive training program at Macy’s in New York, where he also had various merchant/management roles. Jonathan is a native of Canada, with a dual US-Canada citizenship. He has traveled to over 85 counties, enjoys entertaining, wine and playing with his energetic 2-year-old son. While based in Costa Mesa, Jonathan currently resides in Bal Harbour, Florida with his wife and son, Jonathan will relocate to Southern California soon.

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are in the mailbag to tackle a question about what to do when you think people might be talking about you behind your back at work. In fact you are pretty darn sure it is happening because your bosses are alluding to people being unhappy with you but you aren't actually getting concrete examples or feedback to work with. Plus at least one team member was recently EXTRA salty with you on a shift, seemingly out of nowhere. This tech is feeling Undefined and Rudderless and asking for help. Let's get into this...

Do you have something that you would love Andy and Stephanie to role play on the podcast - a situation where you would love some examples of what someone else would say and how they would say it? If so, send us a message through the mailbag! We want to hear your challenges and would love to feature your scenario on the podcast. Head over to the mailbag and submit it here: unchartedvet.com/mailbag

Mentioned in this episode:

Get the Protocol Training Game Here!

Join us for the Medical Director Summit!

Care is Your Calling

This week on the Uncharted Podcast, Dr. Andy Roark and practice management nerd Stephanie Goss are in the mailbag to tackle a question about what to do when you are supporting your veterinary assistants becoming technicians. A manager was asking about how to proceed after feeling like they were burned hard after paying for tech school for one of their rockstar team members, only to have that person resign and head to another clinic in their area within months of completing their licensing process. Stephanie felt this deep in her soul after experiencing something just like this in her practice so her soapbox might have even been on fire this time, just maybe not in the way you think. Let's get into this...

Do you have something that you would love Andy and Stephanie to role play on the podcast - a situation where you would love some examples of what someone else would say and how they would say it? If so, send us a message through the mailbag! We want to hear your challenges and would love to feature your scenario on the podcast. Head over to the mailbag and submit it here: unchartedvet.com/mailbag

Mentioned in this episode:

Get the Protocol Training Game Here!

Care is Your Calling

Join us for the Medical Director Summit!

This week on the Uncharted Podcast, Stephanie Goss is flying without Andy but she invited a friend to join in a very special conversation. Certified Veterinary Practice Manager Debbie Boone joins Stephanie to talk through something that strikes fear into the heart of a lot of veterinary teams - money conversations. Specifically the anxiety that teams feel about "sales" in veterinary medicine and the difficult money conversations we find ourselves facing. Thanks to our friends at CareCredit, a Synchrony solution, Debbie and Stephanie are wading in to the idea of shifting our mindset from "financial policies" to "providing financial care" for our clients as part of the greater client care we provide every day! Let's get into this...

RESOURCES For Financial Ideas to Help Pet Owners - https://debbieboonecvpm.com/help-for-pet-owners/ For more information on offering Care Credit in your practice: www.carecredit.com/vetinsights

Do you have something that you would love Andy and Stephanie to role play on the podcast - a situation where you would love some examples of what someone else would say and how they would say it? If so, send us a message through the mailbag! We want to hear your challenges and would love to feature your scenario on the podcast. Head over to the mailbag and submit it here: unchartedvet.com/mailbag ---------- This content is subject to change without notice and offered for informational use only. You are urged to consult with your individual business, financial, legal, tax and/or other advisors with respect to any information presented. Synchrony and any of its affiliates, including CareCredit, (collectively, “Synchrony”) makes no representations or warranties regarding this content and accept no liability for any loss or harm arising from the use of the information provided. All statements and opinions in the Uncharted podcast are the sole opinions of the speaker. Your receipt of this material constitutes your acceptance of these terms and conditions.

Mentioned in this episode:

Care is Your Calling

Join us for the Medical Director Summit!

Get the Protocol Training Game Here!

This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss dive into a conversation about some worries that a practice manager friend had about their CSR giving out TOO much information to clients. This CSR hasn't had any medical training however they have been in their position with the hospital for a few years and they feel really confident talking with clients. While nothing bad has happened yet, this manager is wondering how they address it before unqualified medical advice might get shared, no matter how good the client service intentions are. Let's get into this...

Do you have something that you would love Andy and Stephanie to role play on the podcast - a situation where you would love some examples of what someone else would say and how they would say it? If so, send us a message through the mailbag! We want to hear your challenges and would love to feature your scenario on the podcast. Head over to the mailbag and submit it here: unchartedvet.com/mailbag

Mentioned in this episode:

Join us for the Medical Director Summit!

Get the Protocol Training Game Here!

Care is Your Calling

This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss are in the mailbag to tackle a question about what to do when you are hiring from within the team for a promotion. You might be thinking "this doesn't sound like a problem!?!?" Well, the challenge for this practice lies in the details. They had multiple time members who threw their name in to the ring for the job and they have chosen the one who they feel is the best fit. Which means it is time to let the one who was chosen know AND let the ones who were not chosen know what that means for them. This is a fantastic letter with great questions that we had a lot of fun discussing. Let's get into this...

Do you have something that you would love Andy and Stephanie to role play on the podcast - a situation where you would love some examples of what someone else would say and how they would say it? If so, send us a message through the mailbag! We want to hear your challenges and would love to feature your scenario on the podcast. Head over to the mailbag and submit it here: unchartedvet.com/mailbag

Mentioned in this episode:

Care is Your Calling

Join us for the Medical Director Summit!

Get the Protocol Training Game Here!