The Uncharted Veterinary Podcast

By Uncharted Veterinary CommunityBusiness

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Typical duration
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per episode

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The Uncharted Veterinary Podcast episodes

March 29, 2023 UVP - 224 - Will Pet Insurance Be Like Health Insurance (i.e. Broken)?
Alison Lambert joins Dr. Andy Roark to discuss what can be learned about pet insurance in the United States from pet insurance in the UK and Australia. Both the UK and Australia have traditionally had much greater utilization of pet insurance by pet owners, and as a result, pet insurance in those countries looks quite a bit different than it does in the US. Now, as the market for pet insurance in the United States grows by leaps and bounds, what changes can we expect as more and more pet owners acquire insurance?
LINKS: OnSwitch: https://onswitch.co.uk/ CareCredit: https://www.carecredit.com/
ABOUT OUR GUEST: Alison Lambert is a proven business leader having created an award-winning business from scratch. Seeing a niche and creating innovative products and services that have created real change in a conservative business sector, Alison has led the Onswitch team to become the brand leader in their sector in a challenging economic climate and with a very conservative profession. Alison has coached start-ups and mature businesses to business improvement and has a certain way of enabling change in even the most “traditional” of characters. At the beginning of her business career Alison spent time coaching non-Vet sector businesses ranging from Anglian Water to Norwich Union now Aviva. Prior to starting her own business Alison spent 10 years in FMCG with MARS and Colgate Palmolive Alison is Honorary Associate Professor in Business at Nottingham Vet School and was awarded the Australian Veterinary Association inaugural “Business Thought Leadership” award in 2019 and the RCVS Impact Award in 2021
Mentioned in this episode:
Get the Protocol Training Game Here!
Care is Your Calling
Join us for the Medical Director Summit!
45 min
March 22, 2023 UVP - 223 - Is It Venting, Decompressing Or Gossiping?
This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss are answering a question from the mailbag being asked by one practice leader who has a problem with gossip and negativity on the team. They have been facing it head on and working on their culture. And they are still wondering how to help themselves and the team balance the "need" to talk about a situation and/or interaction that impacted you while still following the expectation that there is no gossiping allowed. How do you walk the line between the "need" to vent/decompress and commiseration/gossiping. This one is spicy, let's get into this...
Do you have something that you would love Andy and Stephanie to role play on the podcast - a situation where you would love some examples of what someone else would say and how they would say it? If so, send us a message through the mailbag! We want to hear your challenges and would love to feature your scenario on the podcast. Head over to the mailbag and submit it here: unchartedvet.com/mailbag
Mentioned in this episode:
Join us for the Medical Director Summit!
Care is Your Calling
Get the Protocol Training Game Here!
Get the Protocol Training Game Here!
1 hr 4 min
March 15, 2023 UVP - 222 - Airpods And True Crime At Work?
UVP - 222 - Airpods And True Crime At Work? by Uncharted Veterinary Community
Mentioned in this episode:
Care is Your Calling
Get the Protocol Training Game Here!
Join us for the Medical Director Summit!
1 hr 4 min
March 08, 2023 UVP - 221 - Conflicting Team Members Who Won't Talk To Each Other
UVP - 221 - Conflicting Team Members Who Won't Talk To Each Other by Uncharted Veterinary Community
Mentioned in this episode:
Get the Protocol Training Game Here!
Care is Your Calling
Join us for the Medical Director Summit!
1 hr 8 min
March 01, 2023 UVP - 220 - I'm Drowning In Lengthy Patient Records
UVP - 220 - I'm Drowning In Lengthy Patient Records by Uncharted Veterinary Community
Mentioned in this episode:
Care is Your Calling
Join us for the Medical Director Summit!
1 hr
February 22, 2023 UVP - 219 - Our Practice Leader Is Driving People Away!
UVP - 219 - Our Practice Leader Is Driving People Away! by Uncharted Veterinary Community
Mentioned in this episode:
Care is Your Calling
Join us for the Medical Director Summit!
Get the Protocol Training Game Here!
58 min
February 15, 2023 UVP - 218 - Employee Reviews
This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss are answering a question you asked in the mailbag! We received an email from a practice leader who was asking questions about employee reviews. They wanted to know what are some of the most best and most effective questions that should be asked on an employee review? They were also curious on our take for who should be answering those questions, especially to help give the best overall picture of an employee. And lastly, they wanted to know should management be reviewed and if so, who should review them? If you have listened to the podcast before, you might already know that Stephanie and Andy both think should is a dirty word. This was a fun episode, let's get into this...
Do you have something that you would love Andy and Stephanie to role play on the podcast - a situation where you would love some examples of what someone else would say and how they would say it? If so, send us a message through the mailbag! We want to hear your challenges and would love to feature your scenario on the podcast. Head over to the mailbag and submit it here: unchartedvet.com/mailbag
Mentioned in this episode:
Join us for the Medical Director Summit!
Care is Your Calling
Get the Protocol Training Game Here!
1 hr 6 min
February 09, 2023 UVP - 217 - I Have The Most Highly Paid Staff And I Am Proud Of It
This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss are talking through a conversation they recently had with a colleague who wants to proudly raise their hands and shout "Me, me, me" when someone asks who pays their team more than anyone else in their area. And this practice owner was also asking how to do that while still not pricing their working clients out of affording their services. This was a spicy one full of strong thoughts from both Andy and Stephanie so let's get into this...
Do you have something that you would love Andy and Stephanie to role play on the podcast - a situation where you would love some examples of what someone else would say and how they would say it? If so, send us a message through the mailbag! We want to hear your challenges and would love to feature your scenario on the podcast. Head over to the mailbag and submit it here: unchartedvet.com/mailbag
Mentioned in this episode:
Get the Protocol Training Game Here!
Join us for the Medical Director Summit!
Care is Your Calling
1 hr 5 min
February 01, 2023 UVP - 216 - This Clinic Is ALL Drama
This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss are talking through a mailbag letter from a colleague who joined a new practice that seems FULL. OF. DRAMA! There are cliques, there is standing around, there is setting others up to fail and this doctor is wondering if this is just a lost cause or how they possibly begin to tackle this place and make it a more positive, less dramatic place to work. This was so much fun for Andy and Stephanie to debate through. Let's get into this...
Do you have something that you would love Andy and Stephanie to role play on the podcast - a situation where you would love some examples of what someone else would say and how they would say it? If so, send us a message through the mailbag! We want to hear your challenges and would love to feature your scenario on the podcast. Head over to the mailbag and submit it here: unchartedvet.com/mailbag
Mentioned in this episode:
Get the Protocol Training Game Here!
Care is Your Calling
Join us for the Medical Director Summit!
1 hr
January 25, 2023 UVP - 215 - Beyond Pizza And Coffee How Do You Show Appreciation
This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss are working on a mailbag question from someone wondering how we can show deep respect and appreciation to our veterinarians for the work that they do for our practices, our patients and our clients. Andy and Stephanie took an opportunity to address the pizza party elephant in the room along with some other strong opinions they both had when it comes to languages of appreciation. Let's get into this...
Do you have something that you would love Andy and Stephanie to role play on the podcast - a situation where you would love some examples of what someone else would say and how they would say it? If so, send us a message through the mailbag! We want to hear your challenges and would love to feature your scenario on the podcast. Head over to the mailbag and submit it here: unchartedvet.com/mailbag
Mentioned in this episode:
Get the Protocol Training Game Here!
Join us for the Medical Director Summit!
Care is Your Calling
1 hr 5 min

About The Uncharted Veterinary Podcast

From the publisher's feed

The Uncharted Veterinary Podcast is for veterinary professionals who want to ace the tough parts of practice that happen daily but don't get discussed. We'll cover topics like how to manage workplace…