The Uncharted Veterinary Podcast

This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss discuss the looming disaster that is the school year 2020. Have you talked to your boss/team about what's going to happen yet?

Workshop TONIGHT: Finding Your Voice - https://unchartedvet.com/finding-your-voice/

GSD Conference: https://unchartedvet.com/gsd-2020/

Learn To Speak To Groups From Dr. Andy Roark! NEW WORKSHOP AUGUST 19th. Learn more: https://unchartedvet.com/finding-your-voice/

Is your vet practice special? Is it really? Why would anyone come to your clinic instead of the 4 others ones that are within 5 miles of you? That's what we're getting into on this episode. We're going to talk about WHY your practice is special, what differentiates you, what your brand is, what makes you stand out, AND how to get your staff to buy into that uniqueness so it shines for the world to see.

HALL OF FAME EPISODE! This episode is one of our all-time most popular sessions. Originally published in August 2019, it's a nice reminder of normal and SUPER useful.

WORKSHOP ALERT!! Finding Your Voice: Speaking Persuasively to Groups

Learn more here: https://unchartedvet.com/finding-your-voice/

NEW EFFICIENCY WORKSHOP - Wednesday August 5th

Learn more at: https://unchartedvet.com/smarter-simpler-faster-efficiency-in-the-summer-of-covid/

This week on the Uncharted Veterinary Podcast....

"Help! Half of my team thinks COVID is no big deal. One person even thinks it's a hoax. The other half of the staff is really concerned. What do I do?" Dr. Andy Roark and Stephanie Goss break down the division across veterinary practices and talk about management options.

This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss talk about the hard truths of the COVID Summer, and the three things practices can do to adjust to the new reality.

We are supported by VitusVet!

VitusVet is on a mission to help front desk heroes with easy to use technology that reduces phone calls by 70% while boosting revenue. You’ll have more time to do what you love best - help clients and heal pets. The platform includes unlimited 2-way text and picture messaging, digital service and refill reminders, appointment scheduling, a branded practice app, monthly payment plans for clients and checkout tablets that work anywhere. It’s all included and integrates with most PIMS. Uncharted Listeners get 2 months free. Learn more at vitusvet.com/uncharted

WORKSHOP ALERT: Make Practice Faster, Easier, and Less Stressful! Learn more: https://unchartedvet.com/work-smarter-not-harder-interactive-workshop/

This week on the Uncharted Vet Podcast: Dr. Andy Roark and Stephanie Goss go to the mail bag to help a technician who can't do anything without the doctor "fixing" it. What do you do when you work under a micromanager??? Let's get into this episode.

We are supported by VitusVet!

VitusVet is on a mission to help front desk heroes with easy to use technology that reduces phone calls by 70% while boosting revenue. You’ll have more time to do what you love best - help clients and heal pets. The platform includes unlimited 2-way text and picture messaging, digital service and refill reminders, appointment scheduling, a branded practice app, monthly payment plans for clients and checkout tablets that work anywhere. It’s all included and integrates with most PIMS. Uncharted Listeners get 2 months free. Learn more at vitusvet.com/uncharted

WORKSHOP ALERT: Make Practice Faster, Easier, and Less Stressful! Learn more: https://unchartedvet.com/work-smarter-not-harder-interactive-workshop/

This week on the Uncharted Vet Podcast: Dr. Andy Roark and Stephanie Goss go to the mail bag to help a new head technician who just got promoted. Let's get into this episode!!

We are supported by VitusVet!

VitusVet is on a mission to help front desk heroes with easy to use technology that reduces phone calls by 70% while boosting revenue. You’ll have more time to do what you love best - help clients and heal pets. The platform includes unlimited 2-way text and picture messaging, digital service and refill reminders, appointment scheduling, a branded practice app, monthly payment plans for clients and checkout tablets that work anywhere. It’s all included and integrates with most PIMS. Uncharted Listeners get 2 months free. Learn more at vitusvet.com/uncharted

We are supported by Merchant Cost Consulting!

Do you think your business might be overpaying to accept credit cards? Are you confused reading your credit card processing statements? You aren’t alone.. Merchant Cost Consulting has the ability to reduce your credit card processing fees without switching your current payment processor, bank, or practice management software you currently use. Example - if you are currently using Covetrus who integrates with WorldPay all of that would stay the exact same. You simply let the experts at MCC reduce your credit card processing fees to the bottom line, again without changing a single thing. Merchant Cost Consulting can do an initial audit of your statements, present potential savings and recouped fees you are eligible for, and obtain the savings on your behalf. They are compensated ONLY by sharing what they save your business, that is it. If they cannot save you money with your current processor you do not pay them a dime. Go to merchantcostconsulting.com/Uncharted for more information.

WORKSHOP ALERT! Work Smarter, Not Harder: Interactive Workshop on Thriving in the Summer of COVID - July 15th at 8pm EDT, 5pm PDT! Learn more here: https://unchartedvet.com/work-smarter-not-harder-interactive-workshop/

This week, Dr. Andy Roark and Stephanie Goss talk about what your options REALLY are when a pet owner walks in right before your veterinary practice closes. How do we handle this (because it is going to happen)?? Let's get into this episode.

We are supported by VitusVet!

VitusVet is on a mission to help front desk heroes with easy to use technology that reduces phone calls by 70% while boosting revenue. You’ll have more time to do what you love best - help clients and heal pets. The platform includes unlimited 2-way text and picture messaging, digital service and refill reminders, appointment scheduling, a branded practice app, monthly payment plans for clients and checkout tablets that work anywhere. It’s all included and integrates with most PIMS. Uncharted Listeners get 2 months free. Learn more at vitusvet.com/uncharted

We are supported by Merchant Cost Consulting!

Do you think your business might be overpaying to accept credit cards? Are you confused reading your credit card processing statements? You aren’t alone.. Merchant Cost Consulting has the ability to reduce your credit card processing fees without switching your current payment processor, bank, or practice management software you currently use. Example - if you are currently using Covetrus who integrates with WorldPay all of that would stay the exact same. You simply let the experts at MCC reduce your credit card processing fees to the bottom line, again without changing a single thing. Merchant Cost Consulting can do an initial audit of your statements, present potential savings and recouped fees you are eligible for, and obtain the savings on your behalf. They are compensated ONLY by sharing what they save your business, that is it. If they cannot save you money with your current processor you do not pay them a dime. Go to merchantcostconsulting.com/Uncharted for more information.

This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Practice Management Goddess Stephanie Goss talk about when associate vets lean into gossip. Is it a show of support or a curse on the culture? Let's get into this!

We are supported by VitusVet!

VitusVet is on a mission to help front desk heroes with easy to use technology that reduces phone calls by 70% while boosting revenue. You’ll have more time to do what you love best - help clients and heal pets. The platform includes unlimited 2-way text and picture messaging, digital service and refill reminders, appointment scheduling, a branded practice app, monthly payment plans for clients and checkout tablets that work anywhere. It’s all included and integrates with most PIMS. Uncharted Listeners get 2 months free. Learn more at vitusvet.com/uncharted

We are supported by Merchant Cost Consulting!

Do you think your business might be overpaying to accept credit cards? Are you confused reading your credit card processing statements? You aren’t alone.. Merchant Cost Consulting has the ability to reduce your credit card processing fees without switching your current payment processor, bank, or practice management software you currently use. Example - if you are currently using Covetrus who integrates with WorldPay all of that would stay the exact same. You simply let the experts at MCC reduce your credit card processing fees to the bottom line, again without changing a single thing. Merchant Cost Consulting can do an initial audit of your statements, present potential savings and recouped fees you are eligible for, and obtain the savings on your behalf. They are compensated ONLY by sharing what they save your business, that is it. If they cannot save you money with your current processor you do not pay them a dime. Go to merchantcostconsulting.com/Uncharted for more information.

Try Uncharted free for 6 weeks! Gang, to help practices wrestling to respond to COVID-19 we are opening up Uncharted for 6 weeks to help practices survive and even thrive! To give it a try, head over to this link and sign up: unchartedvet.com/product/uncharted-6-week-trial/

This week on the Uncharted Veterinary Podcast, Dr. Andy Roark is joined by Melanie Kramer - Director of Uncharted Veterinary Conference and Editorial Director at DrAndyRoark.com to discuss repurposing your blog and social media content to do more with less.

ABOUT OUR GUEST:

Melanie Kramer is a multimedia producer, editor, video director and producer. In 2011 she helped launch the veterinary consumer site Vetstreet.com which quickly garnered over 3 million unique visitors per month. As executive director she worked with a multitude of veterinarians across the world and was editor and chief of Healthy Pet Magazine. She holds a masters degree in Interactive Journalism from American University and is a former executive editor and photo editor for the AOL.com homepage, where among her duties was featuring compelling pet content — articles, photos and videos — for more than 50 million visitors per month.

We are supported by PSI Vet!

The PSIvet Healthcare Initiative hopes to introduce new ways to ensure all Veterinary Professionals get the healthcare coverage they need. Learn more at www.psihealthcareinitiative.com/

We are supported by VitusVet!

VitusVet is on a mission to help front desk heroes with easy to use technology that reduces phone calls by 70% while boosting revenue. You’ll have more time to do what you love best - help clients and heal pets. The platform includes unlimited 2-way text and picture messaging, digital service and refill reminders, appointment scheduling, a branded practice app, monthly payment plans for clients and checkout tablets that work anywhere. It’s all included and integrates with most PIMS. Uncharted Listeners get 2 months free. Learn more at vitusvet.com/uncharted