Join host Ben LaHood, MD, MBChB(dist), PGDipOphth(dist), FRANZCO; Jorge L. Alió, MD, PhD; Glenn I. Carp, MBBCH, FRCOphth (SA); and Radhika Rampat, MBBS, BSc (Hons), FRCOphth, as they respond to case examples of patients who were unhappy after cataract or refractive surgery and discuss the strategies they would use to manage expectations. Panelists also walk through best practices in counseling unhappy patients.