The Week with Roger

Analysts Don Kellogg and Roger Entner are joined by CEO of Verizon Consumer Group, Sampath, to discuss the company’s cutting-edge customer service strategies and forward-looking vision.

00:24 Enhancing customer service through technology

02:58 Proactive problem solving with AI

05:10 My Verizon app features and impact

08:31 Verizon's My Access rewards focus

09:55 Verizon's multi-tiered loyalty strategy

10:29 Long-term customer service goals

11:27 Episode wrap-up

Tags: telecom, telecommunications, wireless, prepaid, postpaid, cellular phone, Don Kellogg, Roger Entner, Sampath, Verizon, customer service, AI, case management, apps, Google, rewards, loyalty, vision

Analysts Don Kellogg and Roger Entner are joined by Peter Adderton, Founder and CEO of MobileX, to discuss the AI-facilitated, customer-centric approach to MVNO service.

00:29 MobileX overview

03:30 Breakage and overage vs. churn

05:20 Mobile data usage trends

09:45 Consumers are prioritizing value

11:29 The future of MobileX

14:03 The customer-centric approach

15:55 Consumers are network agnostic

16:36 Episode wrap-up

Tags: telecom, telecommunications, wireless, prepaid, postpaid, cellular phone, Don Kellogg, Roger Entner, Peter Adderton, MobileX, MVNO, Boost, AI, machine learning, carriers, breakage and overage, ARPU, churn, data, FWA, cable, NPS, Verizon, Tracfone, network, T-Mobile

Analysts Don Kellogg and Roger Entner are joined by Iyad Tarazi, CEO of Federated Wireless, to discuss the current landscape and future prospects of CBRS spectrum in the wireless industry.

00:25 A career in wireless

01:21 Federated Wireless profile

02:27 The current state of CBRS

06:22 Impact on private wireless

08:32 Competition in the space

11:24 Military impact and the future of CBRS

14:38 Spectrum allocation scenarios

18:29 The spectrum sharing business model

20:12 Episode wrap-up

Tags: telecom, telecommunications, wireless, prepaid, postpaid, cellular phone, Don Kellogg, Roger Entner, Iyad Tarazi, Federated Wireless, software, SaaS, cloud, spectrum, CBRS, GAA, Verizon, fixed wireless, network, military, carriers, sharing

Analysts Don Kellogg and Roger Entner discuss policy changes to BEAD and spectrum policy, as well as the launch of Recon's new Spanish-language consumer insights service.

00:24 BEAD to become technology agnostic

02:38 Spectrum pipeline changes

04:47 Recon Analytics launches unique Spanish-language product

09:35 Demographic insights for carriers

12:26 Challenges in analytics expansion & episode wrap-up

Tags: telecom, telecommunications, wireless, prepaid, postpaid, cellular phone, Don Kellogg, Roger Entner, BEAD, fiber, FWA, Starlink, spectrum, Spanish, analytics, T-Mobile, NPS, cable, AT&T, Mint, Visible

Analysts Don Kellogg and Roger Entner discuss insights gleaned from the most recent round of investor conferences hosted by the leaders in telecom.

00:25 AT&T COO speaks about guarantees

01:40 AT&T's slow path to 5G

04:19 AT&T Business segment seeing improvement

05:24 Verizon CRO talks cable

06:07 FWA & cable

09:07 Sampath on churn and overall strategy

12:10 Prepaid is an industry bright spot

14:21 Verizon's convergence numbers

14:54 Episode wrap-up

Tags: telecom, telecommunications, wireless, prepaid, postpaid, cellular phone, Don Kellogg, Roger Entner, investor conferences, AT&T, Jeff McElfresh, J.P. Morgan, guarantee, 5G, FWA, Verizon, Frank Boulben, cable, Sowmyanarayan Sampath, fiber, DOCSIS 4.0, Comcast, churn, Frontier, convergence, Dennis Strigl, Lifeline, ACP

Analysts Don Kellogg and Roger Entner are joined by Jim Patterson, CEO of CellSite Solutions, to discuss the company's current infrastructure support business as well as recent prominent mergers and acquisitions in the telecom industry.

http://sundaybrief.com

00:26 Jim's career background

03:22 CellSite's current operations

07:39 Charter and Cox merger discussion

12:44 AT&T's Lumen acquisition discussion

16:18 Merger implications for Gigapower

17:48 Merger implications for fiber

18:55 Episode wrap-up

Tags: telecom, telecommunications, wireless, prepaid, postpaid, cellular phone, Don Kellogg, Roger Entner, Jim Patterson, CellSite Solutions, data centers, sustainability, merger, M&A, Charter, Cox, cable, AT&T, Lumen, Verizon, T-Mobile, divestiture, fiber, Dycom, Gigapower, BEAD

Analysts Don Kellogg and Roger Entner discuss the new administration's spectrum policy, as well as the details behind Charter's pending purchase of Cox.

00:24 Spectrum pipeline proposal may restore FCC authority

04:08 Broadband competition should also benefit

04:56 SpaceX and Dish differ over spectrum use

06:20 Charter's purchase of Cox to shake up cable

09:10 What's in a name?

09:55 Predictions for the new entity

11:54 Episode wrap-up

Tags: telecom, telecommunications, wireless, prepaid, postpaid, cellular phone, Don Kellogg, Roger Entner, spectrum, FCC, 5G, 6G, FWA, SpaceX, Dish, AWS-4, Charter, Cox, cable, Liberty, John Malone, Chris Winfrey, Comcast, Altice

Analysts Don Kellogg and Roger Entner discuss the current state of the economy and what it means for wireless and the broader telecom industry.

00:24 The current economic situation for wireless

03:47 U.S. vs. European network comparison

06:12 Prepaid may benefit from a recession

10:30 Recessions mainly affect lower income earners

11:56 Episode wrap-up

Tags: telecom, telecommunications, wireless, prepaid, postpaid, cellular phone, Don Kellogg, Roger Entner, recession, MSO, MobileX, cable, Verizon, inflation, Europe, network, ARPU, net adds, MetroPCS, Lifeline

Analysts Don Kellogg and Roger Entner discuss the features and potential follies of T-Mobile's three new price plans.

00:26 T-Mobile's new plans step back from its Un-carrier ethos

04:00 The plans do have some benefits

05:12 Finances are still sound

05:53 Network comes at the expense of value

06:59 A particularly bad time to raise prices?

10:11 Free upgrades aren't exactly free

11:27 Episode wrap-up

Tags: telecom, telecommunications, wireless, prepaid, postpaid, cellular phone, Don Kellogg, Roger Entner, T-Mobile, Un-carrier, taxes, 5G, AT&T, Verizon, data, 4K, satellite, network, value, price, churn, upgrades

Analysts Don Kellogg and Roger Entner discuss Q1 earnings from the major players in telecom and cable, as well as when impacts from tariffs may start to appear.

00:23 Economic headwinds affect Q1 overall

03:16 Verizon Q1 overview

04:32 Free lines are affecting the numbers

06:40 Prepaid growth should not be ignored

07:34 Verizon adjusts reporting on SafeLink and insurance metrics

09:38 T-Mobile shakes up prices

10:39 AT&T Q1 overview

13:32 T-Mobile Q1 overview

15:06 Cable Q1 overview

16:59 Tariffs won't be felt just yet

17:53 Episode wrap-up

Tags: telecom, telecommunications, wireless, prepaid, postpaid, cellular phone, Don Kellogg, Roger Entner, earnings, Q1, Verizon, AT&T, T-Mobile, net adds, SafeLink, Lifeline, insurance, device protection, FirstNet, fiber, FWA, EBIDTA, convergence, legacy services, T-Priority, cable, Comcast, Charter, NPS, tariffs