The four financial services ombuds' offices - the Ombudsman for Banking Services , the Credit Ombud , the Ombudsman for Long-Term Insurance and the Ombudsman for Short-Term have now come together under the newly formed National Financial Ombud Scheme (NFO). The NFO Scheme which commenced its operations YESTERDAY - (1st march 2024) will be a one-stop, all-in-one dispute resolution service made up of the four previously independently operating services. To explain more , Sebenzile Nkambule spoke to the Ombudsman for Banking Services, Reana Steyn