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Created through a year of expert collaboration, authors Paula Thomas, Laurent Guinand, and Rich Long reveal the brands building extraordinary customer communities with memberships reaching into the hundreds of millions.
In this episode, you’ll:
If you’re passionate about loyalty like we are, this is an episode you won’t want to miss.
DOWNLOAD this landmark industry publication—bringing together deep industry experience and a shared passion for loyalty at scale.
This episode is sponsored by Capillary Technologies and hosted by Megan (Sherrell) Fiorendino.
Show Notes:
1) The World's Largest Loyalty Programs™
3) Paula Thomas
4) Laurent Guinand
5) Rich Long
By Paula Thomas4.6
1616 ratings
Created through a year of expert collaboration, authors Paula Thomas, Laurent Guinand, and Rich Long reveal the brands building extraordinary customer communities with memberships reaching into the hundreds of millions.
In this episode, you’ll:
If you’re passionate about loyalty like we are, this is an episode you won’t want to miss.
DOWNLOAD this landmark industry publication—bringing together deep industry experience and a shared passion for loyalty at scale.
This episode is sponsored by Capillary Technologies and hosted by Megan (Sherrell) Fiorendino.
Show Notes:
1) The World's Largest Loyalty Programs™
3) Paula Thomas
4) Laurent Guinand
5) Rich Long

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