the[STACK]

Clients don’t care if the ISP failed — they call you when the internet goes down. In this episode, Dan talks with Steve Copeland of RYTHMz about the “business in a box” solution that delivers reliable connectivity in minutes. Learn how hive bonding, enterprise-grade hardware, and an effortless MSP model can transform connectivity from a liability into revenue.

Seventeen years, multiple acquisitions, and one simple philosophy: treat clients like friends. Justin Esgar of Virtua Consulting reveals how his Apple-focused MSP scaled by embracing creativity, hospitality, and a business-first mindset. Discover how trimming costs, deepening client relationships, and thinking differently led to exponential growth.

Slow proposals kill deals. If you're tired of spending hours logging into different distributors and manually building quotes, this episode is for you. Dan and Brian Laufer of QuoteWerks dive into how the right quoting tool can save you massive amounts of time and turn quoting from a bottleneck into a competitive advantage. Discover how QuoteWerks Web, with its new AI features and key integrations, can help you get accurate, margin-smart proposals out the door faster and win more business.

QBRs shouldn’t be glorified status updates—they should be strategy sessions that drive outcomes. In this episode of the[STACK], Dan Tomaszewski and Brian Doyle of vCIOToolbox dig into how MSPs can streamline QBRs, tie them to business goals, and add GRC into the mix. Learn how the right process and tools can transform your role from IT provider to trusted advisor.

Broadcom’s VMware acquisition has shaken the virtualization world, leaving MSPs scrambling for answers on costs, licensing, and long-term strategy. In this episode of the[STACK], Dan sits down with Mason Giles of Comet Backup to unpack what these changes mean for MSPs. From the rise of Proxmox to backup best practices that save time, storage, and sanity, this conversation is packed with insights you don’t want to miss.

It’s not the technology that makes MSPs sticky—it’s how deeply they understand their clients’ business. Tracy Pound of Maximity joins Dan to share how her company weathered a near-collapse during COVID and emerged with a more sustainable model. From embracing ERP solutions to embedding themselves into their clients’ operations, Tracy reveals the power of caring about outcomes, not just uptime.

What if the secret to operational efficiency and scalable security isn't just another tool—it's a fundamental change in how you operate? In this episode, Josh Hohbein of CentrexIT reveals his team's breakthrough moment of aligning to a cybersecurity framework. He explains why this strategic move is a game-changer and shares the one piece of advice every MSP needs to hear: "Don't let perfect be the enemy of good."

Not your average cybersecurity talk — this is the story of a hacker who flipped the script. Dan Tomaszewski talks with Jesse Tuttle, Chief Hacking Officer at AP2T Labs, about his past as a threat actor, his path to redemption, and the mission that drives his work today. From cyber wars to human trafficking takedowns, Jesse’s experiences offer MSPs a rare perspective on awareness training and protecting what matters most.

Are you stuck "in" the business instead of working "on" it? Dan and special guest Tom Wyant explore the mindset shift required to scale your MSP. They cover the art of effective delegation, the importance of training your team, and why saying no to the wrong clients is the smartest business decision you can make.

What happens when a lifelong engineer becomes a Chief AI Officer and redefines how an MSP operates? In this MSP Breakthroughs episode, Brian Weiss of iTech Solutions shares how embracing AI, co-managed IT, and a people–process–technology mindset fueled rapid growth. From building in-house tools to scaling with frameworks and coaching, Brian reveals the strategies that took his business to the next level.