the[STACK]

Hope is not a strategy, and failure is your greatest teacher. Mary Hamilton offers a candid, granular look at where MSP processes often break down (even a year later) and the importance of inspecting what you expect. Discover why allowing customers to point out your vulnerabilities builds trust, and how a cultural shift towards accountability is the only way to genuinely deliver and execute.

If managing Microsoft 365 tenants feels like herding cats, this one’s for you.
Derik Belair of Augmentt joins Dan to break down how to rein in policy chaos, improve security, and turn standardization into serious margin gains.

Smart MSPs don’t guess what clients want — they study the data.

In this episode of the[STACK], Dan Tomaszewski talks with GTIA’s Carolyn April about the latest SMB Technology & Buying Trends Report. Discover what’s driving purchasing decisions, how tariffs and economic uncertainty are reshaping budgets, and why MSPs have a massive opportunity to lead clients through AI and cybersecurity adoption.Access the report here: https://go.everythingmsp.com/SMB-Tech-Trends

Migrations don't have to be a source of stress and sleepless nights for your team or your clients. Colin Hogg joins Dan Tomaszewski to explain how a defined process and the right tools turn complex moves into a profitable, confidence-building service. Discover why testing with pilot users and transparent, visible reporting are the keys to reducing surprises and building long-term client trust.

The process of moving a client is often messy, unsecure, and done in "dark rooms" through back channels. We discuss why MSPs should stop risking bad behavior and start treating client offloading as a strategic, secure business move. Matt introduces the MSPX marketplace, which provides structure, transparency, and escrow to ensure a smooth, monetized transition. Discover how this solution allows MSPs to better align their services, scale into new geographies, and reinvest client revenue.

Search is shifting from click-based SEO to AI-driven AEO and GEO, demanding authoritative, conversational answers. Join Dan Tomaszewski and Pete Busam to learn how to adapt your MSP's content to win the vital "zero-click moment" and be surfaced as the trusted source by AI engines like ChatGPT and Google. They break down the necessary pivot: from talking about solutions to focusing on persona-based outcomes and building a citable digital footprint.

Comfort was killing their momentum. Growth changed everything.
Hear how Lisa and Brian Johnson of ABC Technologies shifted from “good enough” to intentional growth — and how that mindset helped them scale faster, hire smarter, and build a stronger MSP.

Adding another security tool won’t make your MSP safer — changing your process will. Dan Tomaszewski talks with Pax8’s Rich Richardson about what it means to “live security,” not just sell it. Hear how to get owner buy-in, build a culture of vigilance, and make security your daily habit.

🚨 Special Offer for Listeners! Be among the first five respondents to win a 1-hour coaching session with Pax8 Security experts! This exclusive session will help you explore how to build and scale your security offerings.📧

To enter: Send an email to [email protected] with "Pax8 Security Coaching interest" in the subject line.Don’t miss this chance to level up your MSP game with expert guidance!

Every MSP owner hits a ceiling — often because they’re stuck doing everything themselves. In this episode, Jason Thomas of Jatag Solutions shares how hiring an operations manager was the game-changing move that freed him from bottlenecks and unlocked real growth.

Cybersecurity isn’t 9–5, and neither are the threats targeting MSPs. In this episode of the[STACK], Dan Tomaszewski sits down with former MSPs Chris Wanamaker and Steve Weber of Sophos to talk MDR, real threat hunting, and how MSPs can deliver better security outcomes without burning out their teams.